Wings of Valor Delivery Update - // Updated //

  • Update 3/21 @ 4:40 p.m. PT - We've received multiple reports from players who didn't think they had the wings but hadn't checked the mail/message icon that is visible in game in the lower left-hand corner. The Message will be titled, "RoS Preorder: Wings of Valor".

    Please keep in mind that you should be able to acquire the Wings as soon as the upgrade has been processed - with that said digital transactions can take upwards of 72 hours to complete. It doesn't usually always take that long for a transaction to process, but it can.

    If you upgraded over 72 hours ago, and are still not seeing the notification for the Wings in the mail/message icon - please try one or all of the following:

      Create a new characterClose the game down, and restart the Battle.net Desktop App Reset the Password

    If these steps do not do the trick for you, please reach out to us via our Support Portal. Thank you!

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    Update 3/21 @ 11:00 a.m. PT - For players who prepurchased early, your Wings of Valor are now in transit and should be delivered to everyone soon. Some of you may have already received your wings, for others it may take a bit more time.

    Once your Wings of Valor have been delivered, claiming them is easy. Simply log into the game on any one of your heroes and look for a small mail icon in the lower left of the screen (if you're already in the game, you may need to log out and then back in). Click the mail icon to open the delivery window, select the Wings of Valor, and then click "Claim." The wings will appear in your hero's inventory and can be equipped immediately by right-clicking on the item's icon.

    If you've purchased the game and have not received your Wings of Valor in the next hour or so, please respond here so that we can continue to troubleshoot.

    Thank you so much for your patience!

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    Hey everyone!

    Quick update on the Wings of Valor delivery.

    Early this afternoon, we ran a special script to award eligible players who have digitally prepurchased Reaper of Souls their Wings of Valor. This script completed this afternoon around approximately 5:00 pm PT. Shortly after this script was run, we uncovered an issue that affected the delivery of the Wings of Valor for certain players. As a result, depending on when you digitally prepurchased the game, you may or may not have already received your wings.

    Here's how everything breaks down:

      Players who prepurchased Reaper of Souls before the script completed this afternoon will experience a delay in the delivery of their Wings of Valor. We’ve already developed a fix for this delay; however, we anticipate that the secondary script we’ll need to run to get the wings delivered to everyone will not complete until tomorrow morning (Pacific Time) at the earliest. We don’ t yet have an exact ETA to share for when the wings for this groups of players will be delivered, but we’ll be sure to provide an update in this thread as soon as we do.


      Players who digitally prepurchased Reaper of Souls after the script completed should experience no delay in the delivery of their Wings of Valor and can immediately redeem the item in-game. Similarly, any player who prepurchases Reaper of Souls going forward or claims a retail game key on or before March 31, 2014 will also be able to redeem the wings right away.


    We sincerely apologize for this inconvenience and will be sure to keep everyone updated as we work to get you your sparkly spoils. Thank you to all those who submitted reports!
  • Hey folks! The Wings of Valor for players who prepurchased early are now in transit and should be delivered to everyone soon. Some of you may have already received your wings, for others it may take a bit more time.

    Once your Wings of Valor have been delivered, claiming them is easy. Simply og into the game on any one of your heroes and look for a small mail icon in the lower left of the screen. Click the mail icon to open the delivery window, select the Wings of Valor, and then click "Claim." The wings will appear in your hero's inventory and can be equipped immediately by right-clicking on the item's icon.

    If you've purchased the game and have not received your Wings of Valor in the next hour or so, please respond here so that we can continue to troubleshoot.

    Thank you so much for your patience!
  • 03/21/2014 11:31 AMPosted by Renley
    As far as I know, it should. Once you apply the game code, it should appear as a mail icon in the bottom left.


    Correct! More info here: http://us.battle.net/d3/en/blog/13407835/
  • 03/21/2014 12:17 PMPosted by Demogorgon1
    Can you salvage them?


    No! But you can sell them to a vendor. :)
  • 03/21/2014 12:22 PMPosted by CookieGaGa
    @Lylirra I just checked my account and still haven't received my wing.........

    please help me take a look my account .

    ty


    03/21/2014 01:38 PMPosted by Tibbo
    I haven't got mine yet


    Few questions for you two:

    1) Did you prepurchase a digital copy of Reaper of Souls or pre-order a retail copy?

    2) If you prepurchased digitally, has the purchased completed yet? (You'll need to check in Battle.net Account Management once maintenance is over.)

    3) If the purchase has completed, have you logged into the game and checked for mail icon? If you're already in-game (and the purchase is verified as complete), does the mail icon appear if you log out and then back in?
  • 03/21/2014 01:57 PMPosted by Sarlain
    I pre-ordered RoS as a gift to someone that wouldn't have been able to get it for some time. They have not gotten their wings. Is a gifted purchase treated a something different than a normal purchase and they won't get their wings now?


    Nope, it should be the same! You gifted a digital copy, correct? If yes, did your friend actually claim the gift? (When you gifted a copy of Reaper of Souls to your friend, he or she should have received an email with a game key code inside. That code would then need to be added in Battle.net Account Management before your friend would qualify for the Wings of Valor.)

    Bit more info here: https://us.battle.net/support/en/article/battlenet-shop

    Gifting Items

    To gift an eligible item to a friend, click Gift instead of Buy Now on the item’s shop page. When you check out, you will be prompted to enter your friend’s email address. We’ll send a claimable key code to that email address, and you’ll receive a purchase receipt at your registered Battle.net email address.

    Your friend must have a Battle.net account to claim a game key. If you gift them a World of Warcraft pet, mount, item, or game time, they must have a World of Warcraft license in good standing (not banned or suspended) attached to their Battle.net account.
  • 03/21/2014 03:11 PMPosted by Preeeeedator
    got it..thanks!

    However its taking space in my stash for each wing from each hero..I have 8 so its 8 less stash space for items....Is it intended ??


    Yes it is. Note that you can sell the spares to a vendor. Also note that if you purchase Reaper of Souls, you'll unlock a new stash tab once the game is live! (You'll still have to purchase the tab and its upgrades, but you will have access to more space in the expansion.)
  • 03/21/2014 03:00 PMPosted by alwTicToc
    Guess I will try starting a toon and see if that gets me my wings.


    Please keep me updated! (And just remember that the icon is fairly small and on the left side of your screen, right next to the chat icon.) :)
  • Hi all, I've seen several reports from players who didn't think they had the wings but hadn't checked the mail/message icon that is visible when you're logged into a character.

    Please keep in mind that you should be able to acquire the Wings as soon as the upgrade has been processed - with that said digital transactions can take upwards of 72 hours to complete. It doesn't usually always take that long for a transaction to process, but it can.

    If you upgraded over 72 hours ago, and are still not seeing the notification for the Wings in the mail/message icon - please try one or all of the following:

      Create a new characterClose the game down, and restart the Battle.net Desktop App Reset the Password

    If these steps do not do the trick for you, please reach out to us via our Support Portal. Thank you!
  • 03/24/2014 09:02 AMPosted by Tholo
    I pre-ordered the Collectors Edition on May 2013 and I checked with gamestop and they know nothing about the wings for pre-order. They told me to check in the box when it arrives.


    If you pre-ordered a physical copy of the game, the Wings will be delivered to you once you register your game key (so long as you do so on or before March 31st, 2014).

    Wings of Valor should be available for all players who register their keys at this time. In order to claim your Wings, please log into the game, start a game, and hit the mail icon on the left side of your screen to claim them.