2.4.0 Known Issues List - Updated 1/12/16

  • Hello everyone, and welcome to Patch 2.4.0! Below you will find the Known Issues list for our 2.4.0 patch. Please do not report bugs that you see on this list, as we already know about them, and help out other players reporting bugs by referring them to this list.

    As a reminder, this list will not list every bug that is active in the 2.4.0 patch. What it is listed here are a select few issues -- chosen due to visibility and impact -- that are active and confirmed as bugs by Quality Assurance with verifiable steps and (in most cases) an expected fix. Just because a bug is not on this list does not mean we don't know about it! In addition, potential exploits and the like will never be listed here.

    Please note that documented bugs may not always be fixed in the order in which they were reported. In some cases, we may not have a timeline for a when a bug will be fixed and some bugs may not be able to be fixed at all. If we are able to verify that a documented bug cannot be fixed, it will be removed from this list.

    Thank you for your continued reports, and enjoy Diablo III!!!

    Items
    • Enemies affected by Black Hole with the Event Horizon rune while the wizard has the Boyarsky’s Chip gem equipped may become stuck at 1hp and become unable to be killed


    • The Lianna’s Wings item model is incorrectly clipping into the player model while sheathed on the player’s back


    Set Dungeons
    • Set Dungeon failed messages will spam players continually after failing the “Maintain Sweeping Wind” objective in the Dungeon of the Monkey King’s Garb


    Game Client
    Note: We currently have fixes in place internally for both of the issues listed below and we are hoping to get these fixes deployed to live servers very soon.

    • Players running Diablo III on a 32-bit operating system may experience periodic client hard locks


    • Some players may experience a client crash after extremely long game sessions (5+ hours)
  • Regarding Chiltara and the Gibbering Gemstone

    I wanted to post something here and mention this to clear up any confusion about it. Basically, due to changes implemented in patch 2.0.1 Chilltara is not appearing as often in the game world, which is making the Gibbering Gemstone more difficult to obtain that it was in patch 1.0.8.

    We are aware of this and while this isn't technically a bug (as this part of the Staff of Herding is meant to be the most difficult to obtain), we will be making an adjustment to Chiltara that should make this easier to obtain in a future patch.

    We appreciate the reports and comments about this, but as we have officially addressed this here and in multiple other locations, additional reports about this are not needed. Thank you!
  • Workaround for "laggy" cursor speeds

    I wanted to post something here to make everyone aware of this issue and to also present a workaround for this if you encounter it.

    The basic issue is if your Windows DPI setting set to 125% in Display Settings (learn more about this here), your cursor will "lag" in the game. The current workaround for this is to simply change your text size from Medium - 125% to Smaller - 100% (the default). This will resolve the issue and allow you to play with a normal cursor speed.

    As we are currently aware of what causes this and have a viable workaround in place, we do not require any additional reports about this issue at this time. We really appreciate the reports you have provided about this until now however, and hope this helps alleviate the issues some of you may be having. Thanks again!
  • Workaround for Black Screen in Desolate Sands/Act II


    • Some players using AMD Radeon video cards may experience a black screen when entering the Desolate Sands zone in Act II

      WORKAROUND: AMD has released a new 15.9 driver that is confirmed to resolve this issue. However, this driver is still a BETA driver and may have stability issues or other bugs. Please see our post here for more information.