Crash After Install but Before Loading (Mac)

  • After installing the beta, I try to open the newly installed app. Launcher opens, I hit play. After about 5 seconds, I get a crash report saying "Diablo III Has Quit Unexpectedly".

    I've reinstalled, and also tried on my second drive, and still no dice.

    Some thoughts: I am using an SSD with a second HDD that has my user account on it. My install logs say that everything went great.

    I've included my error report (which, I know, is incredibly long, sorry). I would include my crash report number but I am not even getting to the Blizzard Error screen to pull that. Would love any help to get this running, thanks.

    <code>Process: Diablo III [2182]
    Path: /Applications/Diablo III Beta/Diablo III.app/Contents/MacOS/Diablo III
    Identifier: com.blizzard.diablo3
    Version: 0.3.0.7318 (7318)
    Code Type: X86 (Native)
    Parent Process: launchd [210]

    Date/Time: 2011-09-08 15:06:17.014 -0600
    OS Version: Mac OS X 10.7.1 (11B26)
    Report Version: 9

    Interval Since Last Report: 252807 sec
    Crashes Since Last Report: 21
    Per-App Interval Since Last Report: 294 sec
    Per-App Crashes Since Last Report: 19
    Anonymous UUID: 22FD9203-86D8-447A-BF25-9F4BD880C1A9

    Crashed Thread: 13

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    objc[2182]: garbage collection is OFF
    Assertion failed: (false), function GetSpecialDirectory, file src/lib/base/platform_darwin/directory.cpp, line 108.


    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x93640c22 mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x936401f6 mach_msg + 70
    2 libsystem_info.dylib 0x9a5e21cc libinfoDSmig_Query + 256
    3 libsystem_info.dylib 0x9a5c37df LI_DSLookupQuery + 413
    4 libsystem_info.dylib 0x9a5c1556 ds_host_byname + 255
    5 libsystem_info.dylib 0x9a5d04e9 search_host_byname + 149
    6 libsystem_info.dylib 0x9a5cb946 gethostbyname + 166
    7 com.blizzard.diablo3 0x00528c98 operator new(unsigned long, std::nothrow_t const&) + 64056
    8 com.blizzard.diablo3 0x00b2871e operator new(unsigned long, std::nothrow_t const&) + 6354110
    9 com.blizzard.diablo3 0x00abd031 operator new(unsigned long, std::nothrow_t const&) + 5914065
    10 com.blizzard.diablo3 0x00b10bc8 operator new(unsigned long, std::nothrow_t const&) + 6257000
    11 com.blizzard.diablo3 0x00a421c8 operator new(unsigned long, std::nothrow_t const&) + 5410664
    12 com.blizzard.diablo3 0x001064b2 start + 8830
    13 com.apple.Foundation 0x9a63251d __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
    14 com.apple.CoreFoundation 0x9424f843 ___CFXNotificationPost_block_invoke_1 + 275
    15 com.apple.CoreFoundation 0x9421a658 _CFXNotificationPost + 2776
    16 com.apple.Foundation 0x9a61d70a -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
    17 com.apple.AppKit 0x965724cc -[NSApplication _postDidFinishNotification] + 259
    18 com.apple.AppKit 0x965721c2 -[NSApplication _sendFinishLaunchingNotification] + 84
    19 com.apple.AppKit 0x96570da4 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 277
    20 com.apple.AppKit 0x96570aba -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
    21 com.apple.CoreFoundation 0x94267db8 -[NSObject performSelector:withObject:withObject:] + 72
    22 com.apple.Foundation 0x9a6577e6 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
    23 com.apple.Foundation 0x9a656599 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
    24 com.apple.Foundation 0x9a65636d _NSAppleEventManagerGenericHandler + 234
    25 com.apple.AE 0x932a2f1d aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
    26 com.apple.AE 0x9328ca4b _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
    27 com.apple.AE 0x9328c938 aeProcessAppleEvent + 253
    28 com.apple.HIToolbox 0x9af68f72 AEProcessAppleEvent + 103
    29 com.apple.AppKit 0x9656db5b _DPSNextEvent + 1301
    30 com.apple.AppKit 0x9656d159 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
    31 com.apple.AppKit 0x965694cb -[NSApplication run] + 904
    32 com.apple.AppKit 0x967fcb54 NSApplicationMain + 1054
    33 com.blizzard.diablo3 0x0010426a start + 54

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x9364390a kevent + 10
    1 libdispatch.dylib 0x94a8cccc _dispatch_mgr_invoke + 969
    2 libdispatch.dylib 0x94a8b71b _dispatch_mgr_thread + 53

    Thread 2:
    0 libsystem_kernel.dylib 0x9364302e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x9c6e4ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x9c6e66fe start_wqthread + 30

    Thread 3:
    0 libsystem_kernel.dylib 0x9364302e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x9c6e4ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x9c6e66fe start_wqthread + 30

    Thread 4:: GLException Handler
    0 libsystem_kernel.dylib 0x93640c22 mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x936401f6 mach_msg + 70
    2 libsystem_kernel.dylib 0x9364077f mach_msg_server + 517
    3 com.blizzard.diablo3 0x004ebf86 GetBattlenetAllocator + 3768294
    4 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    5 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 5:: com.apple.NSURLConnectionLoader
    0 libsystem_kernel.dylib 0x93640c22 mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x936401f6 mach_msg + 70
    2 com.apple.CoreFoundation 0x941fc9ea __CFRunLoopServiceMachPort + 170
    3 com.apple.CoreFoundation 0x94205b14 __CFRunLoopRun + 1428
    4 com.apple.CoreFoundation 0x942051ec CFRunLoopRunSpecific + 332
    5 com.apple.CoreFoundation 0x94205098 CFRunLoopRunInMode + 120
    6 com.apple.Foundation 0x9a68688c +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
    7 com.apple.Foundation 0x9a67a5ed -[NSThread main] + 45
    8 com.apple.Foundation 0x9a67a59d __NSThread__main__ + 1582
    9 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    10 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 6:: com.apple.CFSocket.private
    0 libsystem_kernel.dylib 0x93642b42 __select + 10
    1 com.apple.CoreFoundation 0x942539e5 __CFSocketManager + 1557
    2 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    3 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 7:
    0 libsystem_kernel.dylib 0x93643ef2 __sem_wait + 10
    1 com.blizzard.diablo3 0x0003747a 0x1000 + 222330
    2 com.blizzard.diablo3 0x0037c1ab GetBattlenetAllocator + 2261515
    3 com.blizzard.diablo3 0x002d77fc GetBattlenetAllocator + 1587292
    4 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    5 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 8:
    0 libsystem_kernel.dylib 0x93642bb2 __semwait_signal + 10
    1 libsystem_c.dylib 0x9c6977b9 nanosleep$UNIX2003 + 187
    2 libsystem_c.dylib 0x9c697558 usleep$UNIX2003 + 60
    3 com.blizzard.diablo3 0x002d9ebc GetBattlenetAllocator + 1597212
    4 com.blizzard.diablo3 0x0036edb0 GetBattlenetAllocator + 2207248
    5 com.blizzard.diablo3 0x0037b9de GetBattlenetAllocator + 2259518
    6 com.blizzard.diablo3 0x002d77fc GetBattlenetAllocator + 1587292
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 9:
    0 libsystem_kernel.dylib 0x93643ef2 __sem_wait + 10
    1 com.blizzard.diablo3 0x002d737b GetBattlenetAllocator + 1586139
    2 com.blizzard.diablo3 0x002d77fc GetBattlenetAllocator + 1587292
    3 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    4 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 10:
    0 libsystem_kernel.dylib 0x93643ef2 __sem_wait + 10
    1 com.blizzard.diablo3 0x0003747a 0x1000 + 222330
    2 com.blizzard.diablo3 0x00b04c49 operator new(unsigned long, std::nothrow_t const&) + 6207977
    3 com.blizzard.diablo3 0x002d77fc GetBattlenetAllocator + 1587292
    4 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    5 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 11:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x14002aa2 ordinal00008 + 3435906
    5 battle.net.bundle 0x14002e32 ordinal00008 + 3436818
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 12:: Battle.net
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fcdb04 ordinal00008 + 3218916
    4 battle.net.bundle 0x13fd3d75 ordinal00008 + 3244117
    5 battle.net.bundle 0x13fe784a ordinal00008 + 3324714
    6 battle.net.bundle 0x13fe8ea2 ordinal00008 + 3330434
    7 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    8 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    9 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 13 Crashed:
    0 libsystem_kernel.dylib 0x936429c6 __pthread_kill + 10
    1 libsystem_c.dylib 0x9c6e4f78 pthread_kill + 106
    2 libsystem_c.dylib 0x9c6d5bdd abort + 167
    3 libsystem_c.dylib 0x9c70a20b __assert_rtn + 351
    4 battle.net.bundle 0x13fc71cb ordinal00008 + 3191979
    5 battle.net.bundle 0x1416b6fb ordinal00008 + 4913627
    6 battle.net.bundle 0x1418008f ordinal00008 + 4997999
    7 battle.net.bundle 0x14181342 ordinal00008 + 5002786
    8 battle.net.bundle 0x14179460 ordinal00008 + 4970304
    9 battle.net.bundle 0x13fff69f ordinal00008 + 3422591
    10 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    11 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    12 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    13 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 14:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 15:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 16:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 17:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 18:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 19:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 20:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 21:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 22:
    0 libsystem_kernel.dylib 0x9364283e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x9c6e6e21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x9c69742c pthread_cond_wait$UNIX2003 + 71
    3 battle.net.bundle 0x13fe9831 ordinal00008 + 3332881
    4 battle.net.bundle 0x13fff532 ordinal00008 + 3422226
    5 battle.net.bundle 0x14000270 ordinal00008 + 3425616
    6 battle.net.bundle 0x143ef82a ordinal00008 + 7551754
    7 libsystem_c.dylib 0x9c6e2ed9 _pthread_start + 335
    8 libsystem_c.dylib 0x9c6e66de thread_start + 34

    Thread 13 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x07ef0000 ecx: 0xb0626a6c edx: 0x936429c6
    edi: 0xb0628000 esi: 0x00000006 ebp: 0xb0626a88 esp: 0xb0626a6c
    ss: 0x00000023 efl: 0x00000246 eip: 0x936429c6 cs: 0x0000000b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
    cr2: 0x07ef0000
    Logical CPU: 0


    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 3832
    thread_create: 1
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=202.9M resident=90.7M(45%) swapped_out_or_unallocated=112.2M(55%)
    Writable regions: Total=293.7M written=73.8M(25%) resident=93.8M(32%) swapped_out=0K(0%) unallocated=199.9M(68%)

    REGION TYPE VIRTUAL
    =========== =======
    CG backing stores 1008K
    CG raster data 832K
    CG shared images 1224K
    CoreGraphics 8K
    CoreServices 4048K
    MALLOC 111.7M
    MALLOC guard page 32K
    MALLOC_LARGE (reserved) 2048K reserved VM address space (unallocated)
    Mach message (reserved) 8K reserved VM address space (unallocated)
    Memory tag=240 4K
    Memory tag=242 12K
    SQLite page cache 192K
    Stack 18.7M
    Stack (reserved) 56.0M reserved VM address space (unallocated)
    VM_ALLOCATE 16.3M
    __CI_BITMAP 80K
    __DATA 94.1M
    __DATA/__OBJC 100K
    __IMAGE 1256K
    __IMPORT 20K
    __LINKEDIT 52.7M
    __OBJC 1408K
    __OBJC/__DATA 40K
    __PAGEZERO 4K
    __TEXT 150.2M
    __UNICODE 544K
    mapped file 136.1M
    shared memory 312K
    shared pmap 10.0M
    =========== =======
    TOTAL 658.7M
    TOTAL, minus reserved VM space 600.7M

    Model: MacBookPro8,1, BootROM MBP81.0047.B0E, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f96
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.10)
    Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: INTEL SSDSA2M120G2GC, 120.03 GB
    Serial ATA Device: Hitachi HTS545032B9A302, 320.07 GB
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    </code>
  • Thanks we'll take a look at this crash.

    For troubleshooting purposes, can you try installing the game on your main hard drive and see if that works?