Start ed.: [...]error creating the game. (error 316610)

  • Hi guys,

    Just picked up the starter edition.

    When I try to play a character who has already killed the Skeleton King, I get the following error message when I press Start Game:

    There was an error creating the game. (Error 316610).
  • Hello,

    The Starter Edition finishes when you kill the Skeleton King, if your character is past that point in the game then you will be unable to get to that character until you have the full version.

    Can I ask what happened to your full version? Just it seems you have had an upgraded version on your account in the past, going on what you're saying the issue is.
  • Hello juanmtz10687 and KhoiNguyen,

    Please try deleting the Cache folder:

    Repair the game to make sure there are no corrupt files:

    Got feedback about the support I'm providing? Leave your comments here!
  • Logging into your Account Management page and changing the password will reset your account information which should also resolve this issue for you.

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