Character Copy: "Account Not Found" - UPDATED

  • Updated 4/9/13:

    PTR character copy is now working; however, copies are processing slowly and can take between 5-10 minutes to complete. Please note that if you start a character copy and then close out your PTR client, you will be unable to log back in until the copy has completed.


    We're aware of an issue with the PTR character copy system that is causing players to receive an "account not found" error. We're currently looking into this, but do not believe we'll have a fix ready until tomorrow.

    We'll be sure to keep you updated once a fix is found, and apologize for the inconvenience.

    Thank you!