"Cannot send gold to stash"

  • Recently I won a bid for an item, and I received this error when attempting to transfer the excess winning gold to my stash. Now, the "completed" tab does not have the entry for the gold, and there's a red "!" next to the item I won that says "Failed to release the holding funds. The item ID could not be found. (317419)."

    What do I do?
  • Raliegh,

    Please allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you need to submit a support ticket as described below:

    1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit
    2. Choose "Diablo III" as the game with which you need assistance.
    3. Ensure that "Use a few words to summarize your issue" is selected.
    4. Type in "auction house" and click Next.
    5. Choose one of the options that best matches your problem.
    6. Scroll down to the bottom of the page and click "Submit a Ticket".
    7. Fill out your ticket and click "Submit".

    Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items.

    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos