49 replies to this topic

[Tensor]

ctuck, on 06 December 2012 - 11:20 AM, said:

They did ban me for no reason... This email correspondence proves it.

12/5:

"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."



Also on 12/5... 6 hours later:

"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."

Congrats on getting your account back, man. We, the people at DFans, are happy for you. Cya in-game!!

[Mortisnox]

ctuck, on 06 December 2012 - 10:08 AM, said:

and then 6 hours later, i receive this email:

Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding.

Glad to hear things worked out for you!

[Hans]

ctuck, on 06 December 2012 - 11:20 AM, said:

Hans, on 05 December 2012 - 06:26 PM, said:

Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.

I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.

They did ban me for no reason... This email correspondence proves it.

12/5:

"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."



Also on 12/5... 6 hours later:

"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."

Glad everything is alright.

I would still contact them and see why the false banning and if it happens again that you are willing never to buy a Blizzard or Activision product again and you are telling your friends and family about this problem. You do want to be polite during the call and I would also contact the BBB about the issue as well. To me this practice of false banning to be anti consumer.

[Domeotaku]

Kyoob, on 05 December 2012 - 01:04 PM, said:

If you are genuine, there must be a way.

Make yourself visible, call them, send e-mails, create a forum post. Complaint to a consumer's protection organisation (dont know how they are called in your region) if they don't listen. You are a paying customer, if you did not break the mutual agreement and they still denied you access to a product you paid for, demand at least an apology.

This could actually be a law-suit, even though a bit comedic, considering how little money is involved here. Even if your computer got infected by virus, it cannot be considered 'using' a program with intention.

Well, good luck to you sir, I want to believe that in your case, the ban was just a mistake. Mistakes happen.

Actually Blizzard can ban you for any / no reason at all.

[Hans]

Domeotaku, on 06 December 2012 - 05:45 PM, said:

Kyoob, on 05 December 2012 - 01:04 PM, said:

If you are genuine, there must be a way.

Make yourself visible, call them, send e-mails, create a forum post. Complaint to a consumer's protection organisation (dont know how they are called in your region) if they don't listen. You are a paying customer, if you did not break the mutual agreement and they still denied you access to a product you paid for, demand at least an apology.

This could actually be a law-suit, even though a bit comedic, considering how little money is involved here. Even if your computer got infected by virus, it cannot be considered 'using' a program with intention.

Well, good luck to you sir, I want to believe that in your case, the ban was just a mistake. Mistakes happen.

Actually Blizzard can ban you for any / no reason at all.

It works both ways as well I can ban them for no reason at all by not buying anything from them as well. And if millions do this than Blizzard/Actiblizzard share holders will not be happy anymore.

[RMrulz]

zimira, on 06 December 2012 - 02:31 PM, said:

Tbh if they withdrew the ban after 1st appeal I would say it was ok, but he complained against the bann and they answered "we looked into it, you where correctly banned" and it wasn't changed until his 2nd appeal.

Unfortunately it's not the first time I have heard people getting that 1st response only to get it corrected after 2 or more appeals. It seems those 1st line GM's don't have all info so as far as they can see it's a correct suspension or ofc it could be that some GM's are lazy or simply not that good at their job so they reply with " We looked into it and we where correct" and hopes the problem goes away.

I'm not defending this practice at all, but it wouldn't surprise me at all if every ban appeal was denied the first time through, with no investigation unless a 2nd appeal is issued.  Many insurance companies have long-established practices of denying each and every claim the first time around, and only investigating and paying out claims if the initial denial is appealed.  I had it happen to me once - an insurance claim was denied for shaky reasons, with the decision reversed upon appeal.  It's a proven strategy for having to deal with a reduced volume of investigations, because many people can't be bothered to appeal (or in this case, appeal again).

It's not right, but it happens a lot, and it wouldn't surprise me if something similar was happening here.

Edited by RMrulz, 06 December 2012 - 08:55 PM.

[ruksak]

Domeotaku, on 06 December 2012 - 05:45 PM, said:

Kyoob, on 05 December 2012 - 01:04 PM, said:

If you are genuine, there must be a way.

Make yourself visible, call them, send e-mails, create a forum post. Complaint to a consumer's protection organisation (dont know how they are called in your region) if they don't listen. You are a paying customer, if you did not break the mutual agreement and they still denied you access to a product you paid for, demand at least an apology.

This could actually be a law-suit, even though a bit comedic, considering how little money is involved here. Even if your computer got infected by virus, it cannot be considered 'using' a program with intention.

Well, good luck to you sir, I want to believe that in your case, the ban was just a mistake. Mistakes happen.

Actually Blizzard can ban you for any / no reason at all.

...and you can sue them for any/no reason at all. If you have a reason, you have a case.

Think of a software license agreement like a sign at a dry cleaners that says "Not responsible for lost/stolen items".

Fact is, that sign means jack and shit, they are responsible and you can successfully sue them for any loss.

[inkumario]

ctuck, on 05 December 2012 - 06:49 AM, said:

I received and e-mail from Blizzard about 3 hours ago stating that my account has been closed..

Said e-mail stated:

Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.

I have NEVER used, or attempted to use, third party programs while playing diablo 3. I am not looking for sympathy, I am asking for help as to what I should do, and if it is even possible to get my account back. I hope that I am not wasting my time for something that is impossible. I have submitted a ticket to Blizzard, but from what I have read of this happening to other players, they usually send back a generic e-mail and never disclose what the details of the actual offense are. I am in complete shock, and devestated that this has happened to me.

PLEASE HELP!

Edit: I have an authenticator and am the only user of this account.

I got the exact same thing and im sure i got no third party or modify files ad nobody else uses my PC and is even password protected, i doubt about viruses as well, i did seent support i got same message as the email i recieved for notify , i replyed back and again i got 2nd support message identicaly then i replyed again and the 3rd one was that they wont reopen the account and they wont look into this support ticket anymore.

[inkumario]

RMrulz, on 06 December 2012 - 08:54 PM, said:

zimira, on 06 December 2012 - 02:31 PM, said:

Tbh if they withdrew the ban after 1st appeal I would say it was ok, but he complained against the bann and they answered "we looked into it, you where correctly banned" and it wasn't changed until his 2nd appeal.

Unfortunately it's not the first time I have heard people getting that 1st response only to get it corrected after 2 or more appeals. It seems those 1st line GM's don't have all info so as far as they can see it's a correct suspension or ofc it could be that some GM's are lazy or simply not that good at their job so they reply with " We looked into it and we where correct" and hopes the problem goes away.

I'm not defending this practice at all, but it wouldn't surprise me at all if every ban appeal was denied the first time through, with no investigation unless a 2nd appeal is issued.  Many insurance companies have long-established practices of denying each and every claim the first time around, and only investigating and paying out claims if the initial denial is appealed.  I had it happen to me once - an insurance claim was denied for shaky reasons, with the decision reversed upon appeal.  It's a proven strategy for having to deal with a reduced volume of investigations, because many people can't be bothered to appeal (or in this case, appeal again).

It's not right, but it happens a lot, and it wouldn't surprise me if something similar was happening here.

thing is on mine they do not look into it, im trying to tell them to make them look into it because looking into it they will find the truth and is what i want, truth! justice! and its in theyr power, but no matter what i tell them theyr reply is the exact same message exact same one about violating using third party breaks terms and things like that, i opened a 2nd ticket and that one as well identicaly messages and replyed again and again same message over and over again, how could they do such things to people ? this is very bad

[Zero(pS)]

Again, follow the steps given in the thread you created. If a support ticket doesn't help you, nothing else will. And avoid necroing old threads.

I'll close this one as well.