49 replies to this topic

[Zakumene]

Hint:  Talk to Blizzard and sort it out.

[Bananaramaaah]

ctuck, on 05 December 2012 - 01:33 PM, said:

I have a logitech G15 keyboard, and a logitech G700 mouse... could that be the problem?

if you automated anything in the game with it, of course it is. otherwise - no.
did you alter anything in your d3 folder or similar? extracting information out of them can be enough (as read in the e-mail you posted).
they usually really look into bans first and only ban if they are quite sure about it. that's why it takes some time to ban botters... it's very unlikely but possible, that they got the wrong guy. i cant imagine though, that nothing happened to the game and you got banned - that would be widely known to occur.

i heard about some really really rare cases in wow, where people posted on forums about being banned but innocent... and it always turned out to be justified. i've not heard about it in d3.
i dont want to say you'r guilty - just that it's very rare.

Edited by Bananaramaaah, 05 December 2012 - 02:28 PM.

[m4st0d0n]

ctuck, on 05 December 2012 - 01:07 PM, said:

"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-

Law > TOU/TOS/EULA/whatever bullshit a company tries to force upon you. At least in every normal country. People are getting a refund even after 6 months just because on some CE game boxes PVP was listed as a feature, and that's false advertising. A correctly formulated complaint to the local consumer protection institution did the trick for them. That's what you should do if (and only when) everything else fails. First and foremost, try to get in reason with Blizzard. Be civil and calm whenever you communicate with them, that will help your cause.

Just for the record, I'd be interested too, if you used keyboard or mouse macros. Anyways, macros that are made with the manufacturer's default software are legitimate, and can't be used as a reason to ban you, though macros can be easily mistakened for other automated scripts...

[Bananaramaaah]

m4st0d0n, on 05 December 2012 - 03:03 PM, said:

Anyways, macros that are made with the manufacturer's default software are legitimate, and can't be used as a reason to ban you,

i'm not sure, this is true... if you can somehow automate things in the game, it's not legal. i cant think about anything in d3, but in WoW a friend of mine used his keyboard to mill herbs or ores for hours... he didnt get banned, but it's basically botting. (he wrote a macro and the keyboard spammed the button for hours)
or a made up example: if there comes a bot with your manufacturers software, it's still not legal, if you know what i mean. that would be a loophole, which is just too easy

btw you can macro quite advanced stuff with newer keyboards...

Edited by Bananaramaaah, 05 December 2012 - 03:22 PM.

[m4st0d0n]

Bananaramaaah, on 05 December 2012 - 03:21 PM, said:

or a made up example: if there comes a bot with your manufacturers software, it's still not legal, if you know what i mean. that would be a loophole, which is just too easy

btw you can macro quite advanced stuff with newer keyboards...

If the input driver/program doesn't interact with the game's memory and doesn't alter the game files in any way the macro will be legit. If there's a standard input device from a well-known vendor which might get you banned Blizzard should issue a warn publicly before it bans anyone.

For your example in WoW, spam-clicking a button to mill herbs does not harm the game. Spam clicking a button in a battleground to avoid the auto afk-kick on the other hand, does harm the game, and will result in a temporary suspension (and a ban for repeat offenders).

So what really matters is context. Writing a gear-swapping input macro does not harm Diablo. Starting hundreds of games in a day to farm Sarkoth does harm the game (according to devs at least), and it doesn't matter if you've done it with a chinese farmer, a younger brother, or with a macro.

[Huminator]

I hope you have thousands of dollers/euro ready to loose if you try a lawsuit. You will lose and will have to pay for everyones time waste. I think its safe to assume that blizzard do not perm ban accounts without reason.

A: Your lying. And have been using a bot, loot alert etc. Or you have borrowed your account to someone that have.
B: Your one of the few actual inocent, in which case you should contact blizzard and figure out what happent. If it could be malware or keyboard/mouse macro etc

Everyone always claim they are not part of A. But it also shows that like 95% is part of A. Via account sharing or anything silly like that. I hope your a B person and get it streightned out

[Bananaramaaah]

hoping for B  
but nobody can help with the ban here, i think.

on the keyboard discussion: i think it's still not tolerated to make the game play itself (be it battlegrounds or automatic crafting in wow). you can write simple d3-bots with newer keyboards too, i think (logout, in, spam ability, out, in...). not that it's really useful...
from the wow-perspective, everything macros and lua (addons) do, is ok. addons that could i.e. mill or prospect for you were banned a long time ago, they cant do it anymore, because it's not programmable.
in d3, everything you automate is bannable, as far as i understand.

Edited by Bananaramaaah, 05 December 2012 - 05:13 PM.

[zsaviorx]

call blizz support

[Hans]

Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.

I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.

[Bannicil]

ctuck, on 05 December 2012 - 01:33 PM, said:

Stephenk291, on 05 December 2012 - 01:30 PM, said:

Kyoob, on 05 December 2012 - 01:21 PM, said:

ctuck, on 05 December 2012 - 01:07 PM, said:

"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-

You are right, I never bothered reading the legal shit, because I usually don't care. But I'm pretty sure there could still be a case based on a principal of a fair-trade, because law is above agreements.

Anyway threat is always a good weapon, if let's say you have the power to cast shadow on the companie's name, they would be more then willing to rather open your account then go through the shit.

But anyway, this isn't about legal cause, this is more about Blizzard having a sense of fairness. But believe me, you have the power to convince a considerable amount of people that this is bullshit from the companies part and Blizzard certainly doesn't want to that to happen.

You kidding me?  Look at all the flak they get already about botting, crap content, recycled content, etc, etc, etc, etc, etc in all their games do you think someone complaining about their account got banned is going to do anymore damage? Get real.  My suggestion to the person who got banned would be to run AV/Malware if their truly genuine about not having 3rd party stuff.  Also take into consideration macros from keyboards/mice have also been picked up to be 3rd party software before (something blizzard DOES take into account sometimes). However threatening legal action is a waste of your time and theirs.

I have a logitech G15 keyboard, and a logitech G700 mouse... could that be the problem?

Just having them?  Nope, that's cool.  Using the macro software or built-in macro functions?  Absolutely.  You are not allowed to use any macro'ing at all, in any way shape or form.  This isn't WoW or any other game.  If it's not build directly into the game, it's not OK to use.

And that's only if this is legit in the first place.  False positives do happen, but they're WAY rare.  I don't believe you.

Edited by Bannicil, 05 December 2012 - 10:59 PM.

[DAngel7]

Bannicil, on 05 December 2012 - 10:57 PM, said:

ctuck, on 05 December 2012 - 01:33 PM, said:

Stephenk291, on 05 December 2012 - 01:30 PM, said:

Kyoob, on 05 December 2012 - 01:21 PM, said:

ctuck, on 05 December 2012 - 01:07 PM, said:

"BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU."
-Blizzard TOU-

You are right, I never bothered reading the legal shit, because I usually don't care. But I'm pretty sure there could still be a case based on a principal of a fair-trade, because law is above agreements.

Anyway threat is always a good weapon, if let's say you have the power to cast shadow on the companie's name, they would be more then willing to rather open your account then go through the shit.

But anyway, this isn't about legal cause, this is more about Blizzard having a sense of fairness. But believe me, you have the power to convince a considerable amount of people that this is bullshit from the companies part and Blizzard certainly doesn't want to that to happen.

You kidding me?  Look at all the flak they get already about botting, crap content, recycled content, etc, etc, etc, etc, etc in all their games do you think someone complaining about their account got banned is going to do anymore damage? Get real.  My suggestion to the person who got banned would be to run AV/Malware if their truly genuine about not having 3rd party stuff.  Also take into consideration macros from keyboards/mice have also been picked up to be 3rd party software before (something blizzard DOES take into account sometimes). However threatening legal action is a waste of your time and theirs.

I have a logitech G15 keyboard, and a logitech G700 mouse... could that be the problem?

Just having them?  Nope, that's cool.  Using the macro software or built-in macro functions?  Absolutely.  You are not allowed to use any macro'ing at all, in any way shape or form.  This isn't WoW or any other game.  If it's not build directly into the game, it's not OK to use.

And that's only if this is legit in the first place.  False positives do happen, but they're WAY rare.  I don't believe you.

Actually, macros are allowed, and here's the confirmation I got from them, after asking them, after I've seen this thread and started to get paranoid.
You can see the full conversation here:
http://eu.battle.net...opic/6083418406

[ctuck]

So I recieved this email this morning:


This is the latest response from Customer Support:
        Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuckc8 has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

[ctuck]

and then 6 hours later, i receive this email:

Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding.

[ctuck]

Just wanted to say thank you to all who gave their advice and tried to help. To all of you who accused me of botting/hacking/exploiting, go fuck yourself.

[m4st0d0n]

Cheers, happy end

[ctuck]

thank you. and I had not used macros, just for the record.

Edited by ctuck, 06 December 2012 - 10:40 AM.

[ctuck]

Hans, on 05 December 2012 - 06:26 PM, said:

Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.

I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.

They did ban me for no reason... This email correspondence proves it.

12/5:

"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."



Also on 12/5... 6 hours later:

"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."

Edited by ctuck, 06 December 2012 - 11:20 AM.

[fragdieb]

ctuck, on 06 December 2012 - 11:20 AM, said:

Hans, on 05 December 2012 - 06:26 PM, said:

Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.

I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.

They did ban me for no reason... This email correspondence proves it.

12/5:

"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on tuck8@9.com has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (http://us.blizzard.c.../company/legal/) and our Diablo III Policies (http://us.battle.net...lo-iii-policies
), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."



Also on 12/5... 6 hours later:

"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.

Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.

We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."

Congratulation on getting your account back. As I said, they are banning innocent people. BlizzTards.

[Kyoob]

It is really cool to see that they actually care about their customers. They have a huge playerbase and in that case, mistake can happen. Glad to hear you are good to go!

Well, you were unable to play for a couple days, but if it is the tax for trying to get rid of the botters and actual abusers, who ruin the game for us others playing according to rules, it wasn't that bad, right?

Cheers

[zimira]

Tbh if they withdrew the ban after 1st appeal I would say it was ok, but he complained against the bann and they answered "we looked into it, you where correctly banned" and it wasn't changed until his 2nd appeal.

Unfortunately it's not the first time I have heard people getting that 1st response only to get it corrected after 2 or more appeals. It seems those 1st line GM's don't have all info so as far as they can see it's a correct suspension or ofc it could be that some GM's are lazy or simply not that good at their job so they reply with " We looked into it and we where correct" and hopes the problem goes away.