Said e-mail stated:
Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.
I have NEVER used, or attempted to use, third party programs while playing diablo 3. I am not looking for sympathy, I am asking for help as to what I should do, and if it is even possible to get my account back. I hope that I am not wasting my time for something that is impossible. I have submitted a ticket to Blizzard, but from what I have read of this happening to other players, they usually send back a generic e-mail and never disclose what the details of the actual offense are. I am in complete shock, and devestated that this has happened to me.
Edit: I have an authenticator and am the only user of this account.
Edited by ctuck, 05 December 2012 - 11:05 AM.