Quote from Hans
Call Blizzard and be polite when you do. Have the email information with you and get the agents name and the ticket number of the call. Try to work with them and see about getting a supervisor to put a ticket through to the email support.
I doubt that Blizzard will ban customers with no reason and evidence. If they do than I see Blizzard be losing many sales since customer will be saying why am I buying this game if they can ban me for no reason. Trust me Blizzard does not want to lose sales since that is all the suits at ActiBlizzard cares about is the money from sales.
They did ban me for no reason... This email correspondence proves it.
"This is the latest response from Customer Support:
Thank you for contacting us. An additional review of the action taken against the Diablo III account on [email protected] has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.
), which all players acknowledge and agree to before logging into the game.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position."
Also on 12/5... 6 hours later:
"Recently, your account was actioned incorrectly as a result of our efforts to protect the Diablo III environment from exploitative behavior. As part of these efforts, we recently closed some accounts engaged in or associated with exploitative activities including the use of third party programs.
Please note that access to this account been restored and all actions removed. If your account was previously reported as compromised and in queue for an investigation, rest assured that this has not interrupted that process.
We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding."