Oh glorious hardcore, the "customer service will not restore your character under any circumstance" is a bit worrying though, being an australian player it brings back memories in d2 running a level 90 hardcore assassin just doing some normal farming OMG!#$!#$ LAG WALL QUIT GAME BEFORE DEAD!. then to find out you werent fast enough and your character is dead to something you have no control over. Now THAT was the most frustrating thing about d2 hardcore for me, though I'm sure there will be some sort of fail safe for dc's because otherwise ill be constantly scared of my dodgey internet when playing
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