We will be performing scheduled game maintenance for Diablo 3 on Tuesday, May 21st. Maintenance will begin at 3:00 AM PDT and is expected to last for 6 hours. During this time Diablo 3 will not be available for play. In addition, many web services may be unavailable.
Thank you for your patience.
Araxom Talks Account Suspension
Araxom has taken the time to respond to a lot of people that have gotten suspended from Diablo 3. There is useful information there in case that happens to anyone in the future.
When an account is actioned, we do our best to communicate as clearly as we are able to let you know what's going on. Our intention is to keep players in the game, not close the door without allowing a player to appeal their issue to us. As ever, if you wish to contact us, we encourage you to do so. Please keep in mind that although we do not typically review account actions over the phone or through live web chat, we will still discuss details of the account with you over these channels upon verification of the account. Also, in every notification message that is sent out regarding account actions, is a link included that allows players to repetition to have us look directly at this action itself.
@ Paen: I do sincerely appreciate you taking the time to write this. I would ask though that you refer to us directly through the aformentioned channels, instead of using a friend's account to access these forums.
Battle.net accounts can get temporarily locked if it looks like it's being accessed from a location that the system is unfamiliar with.Resetting the password will help you get past this, if that's all the issue is. A BNet lock is not the same thing as having a license on the account suspended - without seeing the account that OP is referring to, I'm unsure what is going on - which is why it's best if they reach out to us directly.
As I was previously referring to, the Authenticator will help prevent those kinds of locks. Also, having the SMS Protect set up will help you out if the authenticator ever has an issue, (like if the phone it's on gets updated/reset). (Blue Tracker / Official Forums)
I have been watching the forums and how blizzard treats this attrocity that has happened since the patch and I am in the customer service realm myself and I feel he/she is doing an awesoem job and mitigating the issue reported and handeling them with pride. I hope he/she gets a merrit raise and even a THANK YOU from the community!!! Even though I am NOT affected I still appreciate good customer service when I see it given!! THANK YOU
Right on Hambone! To be fair though, if it weren't for all the awesome people in our different departments who help me out, I really wouldn't be of much service at all. Without trying to make this sound like an Oscar award acceptance speech - there is a number of people in our different departments who I constantly lean on for specific help - ranging from checking into known technical issues, administration details, Community stuffs, and other black magic wizardry. It's one of the great things about Blizz that we get along so well and are willing to drop what we're doing (most of the time!!) to help our fellow coworkers out.
Anyway, thanks for the shout out! I hope you and all my fellow Diablo peeps score some phat loots today and this weekend!
Blizzard Customer Support
So how do we "reach out" to Blizzard?
Whenever I submit tickets, it's taken like 3-4 days to get a response, and I get a generic copy-paste answer that doesn't even answer the question.
How are we supposed to get in contact with someone at Blizzard that actually reads the question?
Hi TianZi, we read each appeal that comes in. In cases of certain account actions though, we may not be able to discuss or provide many details about how we arrived at that conclusion.
We do want to provide our players the opportunity to appeal such issues which is why we will review these again. As previously stated in my other response to you, after a time we may not continue to offer such appeals if we have repeatedly reached the same conclusion. (Blue Tracker / Official Forums)
Hellish anniversaries abound! The Blizzard Music section of our site has been updated to include Diablo’s 15-year Anniversary album. We think the game's score is just as atmospheric and haunting now as when it was released (back when our computers had a whopping 16 MB of RAM).
Visit the page to read notes from the album's composers, listen to samples of classic Diablo arrangements, and download the album (or individual tracks) through iTunes.
New Diabolical Facebook Covers and Twitter Headers
Blizzard has release a few Facebook Covers and Twitter headers for Diablo 3, which you can get here!
It's been a busy year in Sanctuary. When the risen dead aren't threatening New Tristram and Azmodan's forces aren't relentlessly pouring into Bastion's Keep, a few (hundred) wasps can always be found keeping travelers company outside Caldeum. Despite these threats, heroes like you have kept a steadfast watch on the forces of the Burning Hells, and your tenacity deserves recognition.
As a salute to the trillions of monsters valiantly vanquished in the past year, we've crafted some new Facebook covers and Twitter headers so that you can celebrate Diablo III's one-year anniversary in style while staying connected with fellow Nephalem outside of Sanctuary.
Blizzard claimed they read every ticket that came in? Sure they are, I once have an issue and they closed it with generic replied, then I reopened it a few time, and they finally got sick of me and routed it to their tier 2 or 3 support, and you guessed it, same freaking generic replied.
I really wish I had more info to provide you, and I do thank you for understanding that we'll do the best we can here. One last thing - I won't be here for much longer in the day, but when I return on Monday I will be sure that we've followed up with you. Thank you for your patience TianZi, I can't promise that we'll have a different answer for you, but we'll see what happens.
It's funny how Blizzard posters try to act friendly, yet at the end they simply don't follow through with what they say. It's now Tuesday night here and I still haven't gotten any sort of "follow up" through email or ticket response. Not even a response saying they need more time or anything.
Why do they even say they're going to follow up if they aren't. It's ridiculous that they just randomly ban people, and constantly avoid contact with the player after that.