This is a fansite, not affiliated with Blizzard in any official way. Some others have already given you helpful advice, but the "correct" way of doing this is to submit a ticket to Blizzard support. On the battle.net homepage there's even a "support" button on the top right, that's the way to go to get an official answer.
Also, I've removed your double post (please don't spam the topic multiple times) and post in the correct forums.
Last but not least an important note: It has come to my attention that you've sent PMs to random (non-mod) people on this forum. In general, asking for help once is fine. Spamming your request in multiple forums (in the wrong sections) and randomly sending PMs to multiple people is not a good idea - it's the typical behavior of a bot, so our spam system might target you. And of course spamming in general is a frowned upon activity in the Internet in 2016 in general...
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ModeratorHello and welcome to Diablofans!
This is a fansite, not affiliated with Blizzard in any official way. Some others have already given you helpful advice, but the "correct" way of doing this is to submit a ticket to Blizzard support. On the battle.net homepage there's even a "support" button on the top right, that's the way to go to get an official answer.
Also, I've removed your double post (please don't spam the topic multiple times) and post in the correct forums.
Last but not least an important note: It has come to my attention that you've sent PMs to random (non-mod) people on this forum. In general, asking for help once is fine. Spamming your request in multiple forums (in the wrong sections) and randomly sending PMs to multiple people is not a good idea - it's the typical behavior of a bot, so our spam system might target you. And of course spamming in general is a frowned upon activity in the Internet in 2016 in general...