Does Blizzard protect scammers?

  • #21
    Protect scammers and protect botters...
  • #22
    "There's first of all no such thing as trade scamming (us.battle.net/support/en/article/diablo-iii-scam-policy), you are responsible for pressing the Accept button after you see what the other party is offering. If you don't double-check then that's on you."

    Dumb people deserve to get scammed. If you doubt, that you have enough brain activity to double check during a trade.. Stick to using the Auction House. Blizzard will never care for problems caused by yourself. Your the one pressing accept, remember that. Blizzard will only spend energy on stuff thats their fault. And no dumb humans are not blizzard's fault...
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  • #23
    Here's further proof that Blizzard doesn't do anything. I opened a new ticket with that screenshot that I added to the OP. They sent me back a boiler plate response about an entirely different scam:

    Greetings,

    Thank you for reporting this incident, as we are committed to making our games and Battle.net as enjoyable as possible. We appreciate your feedback. I will forward your report about this hack to the appropriate people. While I cannot guarantee a response, I can assure you it will be read and addressed.

    Unfortunately, we cannot restore any items, no matter the cause. I am sorry for any inconveniences that this has caused you, but the only way to replace them is to find or trade for new ones.

    The 3rd-party program that was downloaded (intentionally or not), installed a small program that controlled your mouse and caused your character to drop items. This is the specific reason we encourage players to avoid any type of add-on or 3rd-party program for Diablo III.

    More information on the dangers of Third party programs can be found here: http://us.battle.net.../article/200531>

    Information on Virus Detection and Firewall Software can be found here: http://us.battle.net...ticle/antivirus>

    Please remember that the security of the account you are using is crucial. We recommend following the http://us.battle.net...urity/checklist> on our Account Security site at http://us.battle.net/security/>.

    Regards,

    Game Master Gaerwein
    Customer Service
    Blizzard Entertainment

    www.blizzard.com/support

    Never said anything about downloading anything or dropping items. I even included the video in the ticket with the screenshot. Clearly they didn't watch it either.

    I replied:
    I never said anything about downloading any 3rd party programs. Did you watch the video?


    Greetings,

    Thanks for bringing your concern to me today. I can see the importance of this issue and I want to make sure we get it fully resolved. I'm here to help in any way I can.

    I can understand coming from World of Warcraft that a certain level of support is expected for issues of this nature so I wanted to explain a few things that I hope can clarify our position on such requests.

    We have a few articles on our support site that go over how we address things like restorations, scams, or account compromises.

    http://us.battle.net/support/en/article/diablo-iii-restorations>>

    http://us.battle.net/support/en/article/diablo-iii-scam-policy>>

    http://us.battle.net/support/en/article/compromised-diablo-iii-account>>

    These policies outline our support for Diablo III, but please feel free to review those and even comment on them to leave feedback if you would like to see any type of specific change.

    Due to the way Diablo 3 is designed and the support model being different than World of Warcraft, a Game Master’s hands are very limited when it comes to affecting the game itself. While we can help in some ways what you are asking about is not a service we currently offer for Diablo 3.

    Now as a player myself, I understand the desire to have things fixed when you find a issue that has affected you. But overall, Diablo III is a different type of game and has different support needs. Since Diablo III is an Action RPG game, the level of support provided is not the same as an MMO-RPG, such as World of Warcraft. I know this may take some getting used to, but I hope that I’ve provided enough information to make the transition a bit easier.

    If for any reason you find more is needed then what information contained within to resolve this fully then feel free to respond to this letter if ingame from the need more help option or otherwise from the support site under my support.

    Regards,

    Game Master Zaterinn

    Am I reading this wrong, or did they just say they will do nothing?
  • #24
    Of course they don't protect scammers or botters, that just plain ignorant. But they also can't just ban anyone on he said she said, there's money involved and because of that also legal issues. To actually BAN an account they have to be able to prove whatever is claimed, and trade scams are the hardest because you HIT accept, therefore showing up in the logs as both parties accepting, which then can be argued on the other side.
    https://www.youtube.com/channel/UChB2_IPc-HVXbi0jS1Riljg
    ^ YouTube.Com/IceBleuGaming ! It's a thing! Check it oooout!
  • #25
    Read the post above you and watch the video.
  • #26
    Quote from ThisYOUniverse

    Read the post above you and watch the video.


    Blizzard is ignorant bunch when they started hiring players and other employees out of Sony after WOW was released, Most of what they hired out of Sony was those type of players who were the cheating the system, scamming, botting, and it allows those very players to get by with it more and more.

    As for the program to control the mouse and drop items...............Is this in Diablo 3 now as well? I know it was in Diablo 2 or is that tech support rep having flash backs to Diablo 2?

    They may of not watched the video.

    Like I said, they are ignorant.
  • #27
    "There's first of all no such thing as trade scamming (us.battle.net/support/en/article/diablo-iii-scam-policy), you are responsible for pressing the Accept button after you see what the other party is offering. If you don't double-check then that's on you."

    Dumb people deserve to get scammed. If you doubt, that you have enough brain activity to double check during a trade.. Stick to using the Auction House. Blizzard will never care for problems caused by yourself. Your the one pressing accept, remember that. Blizzard will only spend energy on stuff thats their fault. And no dumb humans are not blizzard's fault...
    Currently played toon: http://eu.battle.net/d3/en/profile/Rage-2973/hero/8990624
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  • #28
    And that's also why you don't pay a subscription in D3 and it's fine like this.
  • #29
    Quote from Benedicte

    And that's also why you don't pay a subscription in D3 and it's fine like this.


    last few years they probably shouldnt be paying a Sub for WOW either.

    Its the same way but down played more in that game due to its numbers than in D3.
  • #30
    Quote from wwepatriot

    Quote from Benedicte

    And that's also why you don't pay a subscription in D3 and it's fine like this.


    last few years they probably shouldnt be paying a Sub for WOW either.

    Its the same way but down played more in that game due to its numbers than in D3.


    Don't compare wow with d3. Its two different systems. Typical on subscription based games, you get help if you mess up, if you get scammed, if you accidently delete a item etc. On a none subscription based game, your on your own if you screw up. If you get scammed in diablo 3, its because your stupid. Being stupid doesnt qualify for blizzard having to help you. In this game your responsible for your own actions. If you decide to pay 50M for a legacy edition of immortal king's chest, then thats on you. Whatever he showed you the real one before or not. Facts are, he had the old chest in he trade window, when you put up 50m and press trade. Not blizzards. its YOUR fault.
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  • #31
    You should ignore in the future making videos for the public. If you did a video and posted it private to blizzard scam-mail it wouldve been different.

    Your thoughts on others was very nice, but in a world of scammers and such I guess Blizz just want to cover and delete everything that has something to do with exploits. I can see both sides in this and its just a matter of opinion in the end I guess. You did well, but not what Blizz would've wanted you to do when you recorded the video - "showing it in public to help ppl".

    I do not know all the rules, but I do know that stuff that are negative in some way, should be brought up directly with the support team.

    Swedish Official Fansite www.Diablo3pvp.se

  • #32
    Thanks for this warning OP. Unfortunately I cant see how a small inexperienced team, of which the D3-team consists of, can handle all the complaints us millions of players have. It be bugs, bots or scams, they cant have the capacity. They have to use their resources in a way that benefit MOST of the players, and not the few. Sadly you are in the last category, so realistically speaking, what you have done here on diablofans is perhaps the best, and only thing to do.

    Just have pity with the lowlifes that do petty things safely behind a screen, where they are 100% safe from any repercussions. To find any joy in scamming, their lives are most likely very depressing.
  • #33
    Bliz is a terrible company. They are not looking to please their customers at all. So a few of you complain... you're like 0.001% of their economy. They just don't care.
  • #34
    Quote from goatass

    Bliz is a terrible company. They are not looking to please their customers at all. So a few of you complain... you're like 0.001% of their economy. They just don't care.


    Its not blizzards fault people are stupid and get scammed. Blame the stupid people who keep scammer in business rather than blaming blizzard.
    Currently played toon: http://eu.battle.net/d3/en/profile/Rage-2973/hero/8990624
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  • #35
    I personaly prefer seing blizzard spending their D3 ressources on expanding and improving the game. Than i want em to spend their time and energy trying to resort players own mistakes during scams. People get scammed because they are stupid. Its not something blizzard should focus on, let the stupid people learn by their mistakes.
    Currently played toon: http://eu.battle.net/d3/en/profile/Rage-2973/hero/8990624
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  • #36
    Quote from Huminator

    Quote from goatass

    Bliz is a terrible company. They are not looking to please their customers at all. So a few of you complain... you're like 0.001% of their economy. They just don't care.


    Its not blizzards fault people are stupid and get scammed. Blame the stupid people who keep scammer in business rather than blaming blizzard.


    Its more than getting scammed.

    people get scammed because the system is so easy to exploit in the first place.
  • #37
    Quote from wwepatriot

    Quote from Huminator

    Quote from goatass

    Bliz is a terrible company. They are not looking to please their customers at all. So a few of you complain... you're like 0.001% of their economy. They just don't care.


    Its not blizzards fault people are stupid and get scammed. Blame the stupid people who keep scammer in business rather than blaming blizzard.


    Its more than getting scammed.

    people get scammed because the system is so easy to exploit in the first place.


    They still get scammed because they are stupid. They press the the accept button themself, before double checking if the its the real item in the trade window. You cannot blame blizzard for peoples incompetence and lack of brain activity.
    Currently played toon: http://eu.battle.net/d3/en/profile/Rage-2973/hero/8990624
    Profit: Flipping/Sniping: 6577€
  • #38
    Quote from Huminator

    Quote from wwepatriot

    Quote from Huminator

    Quote from goatass

    Bliz is a terrible company. They are not looking to please their customers at all. So a few of you complain... you're like 0.001% of their economy. They just don't care.


    Its not blizzards fault people are stupid and get scammed. Blame the stupid people who keep scammer in business rather than blaming blizzard.


    Its more than getting scammed.

    people get scammed because the system is so easy to exploit in the first place.


    They still get scammed because they are stupid. They press the the accept button themself, before double checking if the its the real item in the trade window. You cannot blame blizzard for peoples incompetence and lack of brain activity.


    In a way, but they should just remove Legacy items in the first place.

    All that has done is give players the key to pull off these scams or whatever you want to call it.
  • #39
    Still, it doesnt change the simple fact its the players fault. And no blizzard cant just remove legazy gear. Some people still use it. Why punish others.... Let the retards get scammed. They might learn a lession or two in life for the small costs of some digital gold.
    Currently played toon: http://eu.battle.net/d3/en/profile/Rage-2973/hero/8990624
    Profit: Flipping/Sniping: 6577€
  • #40
    Lets review.

    1. There is a rule saying that reporting players should be done through official channels and not to call them out by name. The OP broke this rule and was punished.

    2. There is a case of alleged scamming. It involved using item swapping of a similarly named item. This is covered by the scam policy.

    "A scam is the act of acquiring items or any other possession from another player through misinformation, confusion, or fraud. In short, using any sort of deception to gain at another's expense. If you are unsure if your particular case fits the criteria of a scam, contact a GM in-game and they will be able to assist you."

    Given the above, the OP is best served by contacting the in game support tools to attempt an item recovery. While his actions might be altruistically motivated, calling out players by name is a violation. I wish him well in his attempt to recovery from the scam and hope that he retains his desire to help others through this difficult time.

    There is a place for calling out alleged scammers and it is not the d3 official forums.
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