Ari Brownstone I just purchased two items on the real money auction house that never showed up in the completed tab and I was therefore never able to move them to my stash or equip them to my character. Below is the information for these orders:
Item name Hellion's Orbit
Time of transaction 24 Dec 2012 09:36 PM PST
Sale price $3.00
Sales Tax $0.00
Total price $3.00
Item name Glistening Prize
Time of transaction 24 Dec 2012 09:54 PM PST
Sale price $3.50
Sales Tax $0.00
Total price $3.50
All of the other 9 items I purchased at that time showed up in the completed items tab and I was able to successfully transfer them to my inventory. Only those two are missing. Attached is are 2 screenshots with the order IDs for the missing items.
Screen Shot 2012-12-24 at 11.02.…
Screen Shot 2012-12-24 at 11.01.…
12/24/2012 11:02 PM Customer Service Representative Hey there,
I'm not seeing the items you listed in your purchase history. Please provide the order ID so we are able to locate them. Please note: It can take about 3 days for all the items to show up in inventory.
If you have any other questions, feel free to give us a call or send in a ticket online.
Account and Technical Services
Blizzard Entertainment 12/25/2012 7:39 AM Ari Brownstone Hi Madeleine,
I attached two screenshots containing the purchase history and order ID for the two missing items. I apologize if I did not make this clear. The order IDs are:
Both of these items never appeared in the "Completed Items" list within the "Completed Tab" of the Real Money Auction house after I purchased them so I was never able to send them to my inventory.
I hope this helps. 12/25/2012 11:03 AM Ari Brownstone I am experiencing the same issue I am having with the two previous items with my most recent purchase. Below is the information for that purchase:
Item name Vanguard Sanity
Time of transaction 26 Dec 2012 02:46 PM PST
Sale price $4.00
Sales Tax $0.00
Total price $4.00
Order ID: 126048#### 12/26/2012 3:10 PM CrebalkolainCustomer Service Representative Good afternoon,
I hope that the day finds you well. Thanks for contacting us regarding your Auction House issue.
Blizzard customer support does not have the ability to adjust, modify, or alter any items or commodities purchased within the gold or Real Money Auction House in Diablo 3.
If your auction is having an issue granting you the gold, item, or money, please allow 5-10 days to pass after the auction has ended as there can be a delay in the return of goods.
After that time has passed, and the issue is still unresolved, please post to the Diablo 3 bug report forums for further assistance.
Account & Technical Services Rep Martin M.
Blizzard Entertainment 27 minutes ago Ari Brownstone Are you serious? This is not the quality of customer support I have come to expect from Blizzard. I purchased a virtual item with real money, it never showed up on my account, I have provided records of the purchase, and you tell me I might have to wait 5-10 days, and even then I might not get the item? In my mind this is verges on stealing from a customer. At the very least I would expect an instant refund for the items that have not appeared in my completed items list. My opinion of a company I used to love has dropped significantly as a result of how your department has handled this issue.
On a side note, Diablo 3 is requiring me to enter an authenticator code every time I log in to the game. This option is not checked on my account management page. Please fix this.