Account suspended?

  • #1
    I was just browsing on AH the other day when the game bounced me off due to some "suspicious activity". Checking my account on bnet shows:

    Penalty Record
    Account Name:D3
    Game:Diablo III
    Penalty:Suspended until 9/5/37 6:41 AM (in 9,124 days, 23 hours)

    WTF? I really have not done anything remotely close to exploits. No 3rd party program, I have authenticator so my account couldn't have been compromised. I don't even do gearswap macro.

    I contacted the GM but so far haven't heard a single word and it's been almost a day already. Not only i lost all the bid I was placing, my sales were cancelled, but now I can't even play the game until this is resolved. I really don't have a single clue why I got suspended.

    Has this ever happened to anyone else?
  • #2
    A 25-year suspension - nice!

    Call customer support. Don't wait for a GM as they're typically handling less critical issues like item recovery, scam reports, AH errors, etc.
  • #3
    Two common ways to get banned:

    - Using the RMAH where the credit card or Paypal account used to fund the purchases does not match yoru battle.net information.
    - Buying gold through the black market.

    Did they state the reason for the suspension in their email?
  • #4
    Quote from Timmylol

    Two common ways to get banned:

    - Using the RMAH where the credit card or Paypal account used to fund the purchases does not match yoru battle.net information.
    - Buying gold through the black market.

    Did they state the reason for the suspension in their email?


    The only thing they have stated in the email was:

    This Diablo III account has been locked due to an auction-related issue. Until this issue is resolved, the account will be unavailable for play. Access to the Diablo III auction house is restricted until the account is unlocked.

    I have not even set up a paypal account yet. All RMAH transactions prior to the suspension were purely bnet balance.

    I have never buy a single gold online.
  • #5
    use the search function in this forum...
    It's a common problem which sometimes occurs when using RMAH. When the server just thinks there might be something wrong with the auction due to simple stuff as lags it directly bans your account. Simply CALL the customer support and they will unlock your account again.
  • #6
    Always CALL. Send e-mails takes forever and usually they say..."we'll check on it." Calling you can get a live person that can't avoid the questions. The most they can do is put you on hold for a very long time. And they will.
  • #7
    So a GM finally responded and I got my account back. I went to RMAH to place a purchase on an item. Soon after I got suspended again.

    Why is this happening? Is there like a certain item or seller I cannot buy on RMAH? If that's the case then how am I suppose to know?

    P.S. I prefer not to call if I can avoid it because I'm currently living overseas.
  • #8
    Most likely you are doing purchases on a computer // domain that is NOT matching your credit card and or your b.net data of residence.

    Sounds like typical automatic anti fraud measures that are kicking in to prevent your account from being able to be hi jacked by folks in some foreign country and run up the bill on your credit card
  • #9
    I'll move this to techincal support (not sure about this as well -.-), it doesn't feel much related to the game itself.
  • #10
    Quote from Bowcracker

    Most likely you are doing purchases on a computer // domain that is NOT matching your credit card and or your b.net data of residence.

    Sounds like typical automatic anti fraud measures that are kicking in to prevent your account from being able to be hi jacked by folks in some foreign country and run up the bill on your credit card


    Problem with that is, I haven't even registered a credit card or paypal. This is all purely bnet balance.

    That being said, I actually am using this outside of the "home" country. I had this bnet account a while ago when I was in US and now I have moved. The reason I don't have paypal is related to this since I can't sign up for sms authenticator. Now that I have > $15 in my balance I couldn't move the region either. I was spending them on gears so perhaps I could transfer region, but that's somehow getting me suspended...
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