CE upgrade CD key return

  • #1
    Hey all,

    So I'm sure some of you remember a blue post by Bashiok stating that if we couldn't get our CE for midnight release, we could buy a standard version digitally, then later when we upgraded to CE, the Standard edition key could be retrieved by opening a ticket on battle.net?

    I upgraded my game the first day of release, and immediately created a ticket. The ticket has not been responded to yet, so I was just wondering, has anyone successfully done this yet? It seems like Blizzard is cool with doing this, since Bash posted it AND a mod agreed with it when I opened a ticket pre-release to ask about it, but as I'm typically nervous about this sort of thing, I can't rest until my ticket is answered.

    If anyone has successfully had a cd key returned to them after upgrading, I'd love to hear about it.

    Thanks in advance,

    Darkk
  • #2
    I myself have also submitted a ticket but haven;t had a response (I just sent it). Hopefully in a few days. I am sure they are swamped.

    He stated it as being almost certainly possible.
  • #3
    I had my digital download key refunded yesterday. Had to urge the ticket twice (after 48 and 60 hours without a response), but that could have been just due to the general customer suppport overload so soon after the launch.
  • #4
    Nice :) I will keep at it then :D
  • #5
    I decided not to do this. Didn't want to risk the chance of something happening. So I'm still waiting on my Collector's Edition... To be here Monday... Yes I'm regretting it seeing as people are getting their money back.

    At least I'm tiding myself over with a Starter Edition... Right?....
  • #6
    I got mines refunded a few hours ago LOLS!
  • #7
    im waiting for a reply since release...yay i guess :/
  • #8
    Quote from dMastermind

    I got mines refunded a few hours ago LOLS!


    Hi, they rejected my request yesterday, I was wondering if you guys who successfully got the SE keys back, would you tell me what exactly you guys told them in the ticket please? I had to reopened the ticket but still no further response yet. Also which topic did you guys choose for the ticket? (I chosed "I have a problem with my starter account" or something)

    heres what they replied to me:

    "
    Whimso

    Customer Service Representative

    Greetings,


    Thank you for contacting Blizzard Entertainment Customer Support.


    We would like to thank you for the enthusiasm you have shown towards Blizzard games! Recently, we released Diablo III and due to the success of the launch we have received a high volume of phone calls, petitions, and other responses. We are working diligently to process all requests in a timely fashion; however, we are unable to get to your request at this time.


    We recommend visiting our support site at us.battle.net/support as the self-service options are comprehensive and our articles are capable of answering most questions. If you are unable to find an answer, please re-open the petition which will retain your current place in line.


    Regards,


    Blizzard Customer Support"
  • #9
    I got the same response as poprice. I can't seem to find the "self-service" options they are referring to. Please if anyone has successfully gotten a refund or Cd-key, please be specific about the process you went through.

    ~Rigelberry
  • #10
    Damn i was just about to ask the same! We need more info!
    Rencol - Diablo fan since 1996 and walking encyclopedia of Diablo lore.
  • #11
    If you have the digital version from the Annual Pass they said you can't get a key back because you get the 4 months of WoW time, so that may be the problem if you have the pass. Otherwise, just keep trying until you get someone who knows what they're doing. >.>
  • #12
    I purchased the digital version to play at midnight but got lucky with my packet delivery service and got the CE on monday already.

    So I upgraded the digital version to CE, opened a ticket and got an answer after 30minutes.
    --The support employee said, that there is no standard version attached to my account so he would not be able to refund my key.

    ...I copied the order-informations from the battle.net transfer history including the order number...30minutes later:
    --Sorry we didn't get any money from you. Please attach information about your transaction.

    ...I made a screenshot from my online banking account with all information needed as a proof for the money transfer. 2 hours later:
    --Sorry for the inconvenience. You got an email with the Key. (He didint want to put the key inside the support ticket because of security reasons...i dont know ^^)

    Yesterday i gave the Key to my brother and everything worked perfectly fine.

    I'm from germany, if this is a necessary information for you :)
  • #13
    Quote from Goriki

    I purchased the digital version to play at midnight but got lucky with my packet delivery service and got the CE on monday already.

    So I upgraded the digital version to CE, opened a ticket and got an answer after 30minutes.
    --The support employee said, that there is no standard version attached to my account so he would not be able to refund my key.

    ...I copied the order-informations from the battle.net transfer history including the order number...30minutes later:
    --Sorry we didn't get any money from you. Please attach information about your transaction.

    ...I made a screenshot from my online banking account with all information needed as a proof for the money transfer. 2 hours later:
    --Sorry for the inconvenience. You got an email with the Key. (He didint want to put the key inside the support ticket because of security reasons...i dont know ^^)

    Yesterday i gave the Key to my brother and everything worked perfectly fine.

    I'm from germany, if this is a necessary information for you :)



    What part of technical support did you send it to? More details!
    Rencol - Diablo fan since 1996 and walking encyclopedia of Diablo lore.
  • #14
    Quote from Rencol

    What part of technical support did you send it to? More details!

    The battle.net page is in german so i will try to translate the interface captions and descriptions.

    1. After logging into you battle.net account you should have a menu on the right top to see your support-ticket history/create new tickets. Click on it.
    2. You should obviuosly click on "Ask a question" or "Open a ticket" or whatever it says.
    3. Choose the game or product: Take "Battle.net" because the next options dont really fit if you chose "Diablo3"
    4. Put in keywords: "diablo 3, upgrade" or something like that and click "Next"
    5. Ignore the suggestions and "continue to create your ticket"
    6. Now you can type in your text consisting of 2000 chars to describe your problem :)
    There should also be options ("select a topic") above this text field, where something like "I want to upgrade my game" is already selected (thanks to your keywords)
    7. Wait for answer :)
  • #15
    Ah good good, so i made it correctly (not in D3 section)
    Rencol - Diablo fan since 1996 and walking encyclopedia of Diablo lore.
  • #16
    Quote from FluffehWuffeh

    If you have the digital version from the Annual Pass they said you can't get a key back because you get the 4 months of WoW time, so that may be the problem if you have the pass. Otherwise, just keep trying until you get someone who knows what they're doing. >.>


    mine digital version wasnt from the Annual pass I bought it using credit card on battle.net, so I should keep trying right? they just response me again with the same exact answers from another representative....this is really annoying...a friend is waiting for that key! lol
  • To post a comment, please or register a new account.
Posts Quoted:
Reply
Clear All Quotes