but the thing is, she basically lied when she said "the release date is not known yet."
I'm quite certain she didn't lie to you. I'm also quite sure she doesn't religiously follow Diablofans.com, nor does she have an intimate knowledge of all of the products on all of Amazon which number in the millions. What she DOES have, is some sort of internal guide that did not get updated in the 2 day time span (over a weekend) between Blizzard's release date announcement and your conversation.
Give it a few days, and if it becomes available, you'll either be told or see it yourself. Shipping isn't a limited engagement, you could change it a week before and it would all be just fine.
so other customer reps can discuss the fact that they're able to offer release date shipping to other purchasers and is in their system for it(honestly by proxy this invalidates anything you're "quite certain" of)but for the simple fact that it has not been made available for me is the exact reason why I was wanting to contact them since I actually got an order in before they stopped making them. Never mind the fact that Amazon was able to update part of their systems to notify me that the PUBLISHER was updating the release date. but yet this unknown to a customer service rep.
So amazon updates their site by offering release date shipping to a few purchasers. Amazon updates their systems to actually send me an email that the publisher has updated the release date. other customer service reps offer this to specific purchasers EVEN TO PEOPLE WHO PLACED THE ORDER THE SAME DAY AS ME. but yet the sales rep who I spoke to is oblivious to all of this. obviously she's not following anything her company is doing. thanks for your insight.
I have to make a quick edit here.
Here is my problem with this* customer service rep. Nothing that I said reached any part of this persons brain.
My only question was "is this going to be available for me."
she responded "we don't have a release date."
I said. "yes you do, and the offer you're stating is contingent on a 'release date' has already been offered to other purchasers and you even sent me an email notifying me of the release date."
she said "yes we still don't have a release date because im a stupid bitch and didn't hear anything you said."
I said "I'll try to be polite here and simply restate my question of whether or not this option WIll become available to me"
she said "if it can ship to that date(which is most likely only contingent on being in the main states of the USA) or we make sure that we actually didn't make more promises than we can keep so that we can put you on back order and shove a big dick in your ass by denying you the opportunity to seek other venues to make a secure purchase for that date."
but the thing is, she basically lied when she said "the release date is not known yet."
I'm quite certain she didn't lie to you. I'm also quite sure she doesn't religiously follow Diablofans.com, nor does she have an intimate knowledge of all of the products on all of Amazon which number in the millions. What she DOES have, is some sort of internal guide that did not get updated in the 2 day time span (over a weekend) between Blizzard's release date announcement and your conversation.
Give it a few days, and if it becomes available, you'll either be told or see it yourself. Shipping isn't a limited engagement, you could change it a week before and it would all be just fine.
so other customer reps can discuss the fact that they're able to offer release date shipping to other purchasers and is in their system for it(honestly by proxy this invalidates anything you're "quite certain" of)but for the simple fact that it has not been made available for me is the exact reason why I was wanting to contact them since I actually got an order in before they stopped making them. Never mind the fact that Amazon was able to update part of their systems to notify me that the PUBLISHER was updating the release date. but yet this unknown to a customer service rep.
So amazon updates their site by offering release date shipping to a few purchasers. Amazon updates their systems to actually send me an email that the publisher has updated the release date. other customer service reps offer this to specific purchasers EVEN TO PEOPLE WHO PLACED THE ORDER THE SAME DAY AS ME. but yet the sales rep who I spoke to is oblivious to all of this. obviously she's not following anything her company is doing. thanks for your insight.
I have to make a quick edit here.
Here is my problem with this* customer service rep. Nothing that I said reached any part of this persons brain.
My only question was "is this going to be available for me."
she responded "we don't have a release date."
I said. "yes you do, and the offer you're stating is contingent on a 'release date' has already been offered to other purchasers and you even sent me an email notifying me of the release date."
she said "yes we still don't have a release date because im a stupid bitch and didn't hear anything you said."
I said "I'll try to be polite here and simply restate my question of whether or not this option WIll become available to me"
she said "if it can ship to that date(which is most likely only contingent on being in the main states of the USA) or we make sure that we actually didn't make more promises than we can keep so that we can put you on back order and shove a big dick in your ass by denying you the opportunity to seek other venues to make a secure purchase for that date."
yep...that about sums it up.
Good stuff! =)
I can't complain though, we are practically screwed with shipping in Australia. No matter how "prioritized" the shipping can be, the game will never get to me on the day of release. If I wanted it then, I would need to buy it here for $20 - $30 more.
^so true, Where in Aussie are you? Im in Perth and even ordering things over east with express can take a little over a week. Let alone ordering outside of Australia lol.
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You know its going to be a good day when you enter a corner sideways.
I received both the release date email -and- another email stating that my order was automatically updated to Release Date shipping for only .99 cents. A couple days later I check the status and not only is my order still set to 1 day shipping, i'm still set to pay $9 in shipping costs.
Contacted customer service and they claim that Amazon had to pull back some of the release date shippings because they couldn't guarantee everyone they had given it to would receive it on release day, the only plus is that she lowered my shipping costs to .99 with 1 day shipping. The bad part... It says "Estimated Delivery: May 17th" even with 1 day shipping.
^so true, Where in Aussie are you? Im in Perth and even ordering things over east with express can take a little over a week. Let alone ordering outside of Australia lol.
Sydney. For priority delivery, I have to wait until the 18th of March at the earliest to receive it lol.
I ordered my CE from amazon.co.uk on 16th and it had the Release Date Delivery option.
Now checking my e-mails, it says "First Class" and up to 2 days for delivery.
It was to be delivered to a friend staying at a hotel, so my time frame is limited.
Contacting Amazon.co.uk right now to see what this is about.
Edit: They changed to One-Day Delivery.
Release Date Delivery option is not possible for some reason.
Or you can pre order it from best buy. Simply walk in place an order and they will have it there for you when you need it. No shipping costs or worrying about it being late.
I'm pretty blown, I pre-ordered the CE way back when it was first announced. But, when the release date was issued, the CE was removed from my open orders without warning. When I viewed my open orders, nothing was listed, so I went to pre-order it again, and it seems they are sold out.... Enraging to say the least.
So I contacted amazon again and was lucky enough to get this guy who actually helped me. He didn't have to really, I just wanted to know if I was going to get a copy and release date shipping and he upgraded my shipping at no cost. I guess that means I won't be getting release date shipping but I'll still get the game within a couple of days.
Yes! I always wait for Amazon to have Release Date Delivery available.
When they have a confirmed release date it will be a selectable option. I've never had any issues getting my copy on time. Just know the time of arrival depends where you're at on UPS' delivery route.
I received both the release date email -and- another email stating that my order was automatically updated to Release Date shipping for only .99 cents. A couple days later I check the status and not only is my order still set to 1 day shipping, i'm still set to pay $9 in shipping costs.
Contacted customer service and they claim that Amazon had to pull back some of the release date shippings because they couldn't guarantee everyone they had given it to would receive it on release day, the only plus is that she lowered my shipping costs to .99 with 1 day shipping. The bad part... It says "Estimated Delivery: May 17th" even with 1 day shipping.
Update! I randomly checked the Amazon website, release date was finally available and I selected it on the spot. Estimate delivery now shows 15th, yay!
I received both the release date email -and- another email stating that my order was automatically updated to Release Date shipping for only .99 cents. A couple days later I check the status and not only is my order still set to 1 day shipping, i'm still set to pay $9 in shipping costs.
Contacted customer service and they claim that Amazon had to pull back some of the release date shippings because they couldn't guarantee everyone they had given it to would receive it on release day, the only plus is that she lowered my shipping costs to .99 with 1 day shipping. The bad part... It says "Estimated Delivery: May 17th" even with 1 day shipping.
Update! I randomly checked the Amazon website, release date was finally available and I selected it on the spot. Estimate delivery now shows 15th, yay!
same after all my bitching it updated and I selected the delivery date shipping.
I've purchased mine digitally through the Bnet website...
On release day, when the servers go up and I can install my client that I downloaded... Will they email my CD key or something?
Yours would be attached to the B.net Account that you bought it digitally on (It requires you to make a B.net upon purchase) you don't get a CD key mailed or anything to you because its instantly attached to the account the purchase was made on.
I've ordered several games off of Amazon that offered release date shipping. Here's the lowdown.
Don't expect your game at midnight. Depending on your location, don't even expect it noonish. On every game I've ordered with release date shipping, I think the earliest I've ever received it was 6pm, but sometimes as late as 9pm. So yes, technically release date, but with only a handful of hours left in the day.
So yes, you will receive your game on the 15th pretty much guaranteed. At what time on the 15th? Not at midnight and not sooner. At the earliest, you might get it by noon or afternoon. If you're luck is like mine, don't expect it before 6pm.
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Oh pitiful shadow lost in the darkness,
Bringing torment and pain to others.
Your damned soul wallowing in your sin.
Perhaps... it is time to die.
(1) I really don't understand why Blizzard (or any other game company) don't just get copies to suppliers as early as possible and let them ship them immediately. The key thing here is that until the servers are switched on at 00:01 on 15/05/2012 the DVD is just a beer mat - it makes no difference to anyone if you have it early, you can't play until the servers go live since there is no single-player aspect to the game.
I realise that they have to decide on the final code version that will be shipping and go through the production process, but that's not really an issue since people have got used to the idea of Day One patch download.
(2) I don't understand why so many people (mostly non-US/UK) are ordering from suppliers at massive prices when they can get the download from Blizzard. Here in the UK there is a clear price advantage to buying from a supplier, but if the opposite is true, or there's not much in it, then you can be ready to play right away with no hassle by downloading.
HTH
The point is, my friend, hardcore people like me want the Collector Edition, and they has very limited amount, that is why this thread is created, because a lot of people waited until they announced the release date to pre-order the Collector Edition from Amazon.com.
To your number 1, Yes sir it makes a lot of different and the collector edition is FLOODED with SPOILERs...that is why they DO NOT want to give it to you now....
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Hey You, What is your mission?
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so other customer reps can discuss the fact that they're able to offer release date shipping to other purchasers and is in their system for it(honestly by proxy this invalidates anything you're "quite certain" of)but for the simple fact that it has not been made available for me is the exact reason why I was wanting to contact them since I actually got an order in before they stopped making them. Never mind the fact that Amazon was able to update part of their systems to notify me that the PUBLISHER was updating the release date. but yet this unknown to a customer service rep.
So amazon updates their site by offering release date shipping to a few purchasers. Amazon updates their systems to actually send me an email that the publisher has updated the release date. other customer service reps offer this to specific purchasers EVEN TO PEOPLE WHO PLACED THE ORDER THE SAME DAY AS ME. but yet the sales rep who I spoke to is oblivious to all of this. obviously she's not following anything her company is doing. thanks for your insight.
I have to make a quick edit here.
Here is my problem with this* customer service rep. Nothing that I said reached any part of this persons brain.
My only question was "is this going to be available for me."
she responded "we don't have a release date."
I said. "yes you do, and the offer you're stating is contingent on a 'release date' has already been offered to other purchasers and you even sent me an email notifying me of the release date."
she said "yes we still don't have a release date because im a stupid bitch and didn't hear anything you said."
I said "I'll try to be polite here and simply restate my question of whether or not this option WIll become available to me"
she said "if it can ship to that date(which is most likely only contingent on being in the main states of the USA) or we make sure that we actually didn't make more promises than we can keep so that we can put you on back order and shove a big dick in your ass by denying you the opportunity to seek other venues to make a secure purchase for that date."
yep...that about sums it up.
Good stuff! =)
I can't complain though, we are practically screwed with shipping in Australia. No matter how "prioritized" the shipping can be, the game will never get to me on the day of release. If I wanted it then, I would need to buy it here for $20 - $30 more.
I received both the release date email -and- another email stating that my order was automatically updated to Release Date shipping for only .99 cents. A couple days later I check the status and not only is my order still set to 1 day shipping, i'm still set to pay $9 in shipping costs.
Contacted customer service and they claim that Amazon had to pull back some of the release date shippings because they couldn't guarantee everyone they had given it to would receive it on release day, the only plus is that she lowered my shipping costs to .99 with 1 day shipping. The bad part... It says "Estimated Delivery: May 17th" even with 1 day shipping.
Sydney. For priority delivery, I have to wait until the 18th of March at the earliest to receive it lol.
Now checking my e-mails, it says "First Class" and up to 2 days for delivery.
It was to be delivered to a friend staying at a hotel, so my time frame is limited.
Contacting Amazon.co.uk right now to see what this is about.
Edit: They changed to One-Day Delivery.
Release Date Delivery option is not possible for some reason.
When they have a confirmed release date it will be a selectable option. I've never had any issues getting my copy on time. Just know the time of arrival depends where you're at on UPS' delivery route.
Update! I randomly checked the Amazon website, release date was finally available and I selected it on the spot. Estimate delivery now shows 15th, yay!
same after all my bitching it updated and I selected the delivery date shipping.
Yours would be attached to the B.net Account that you bought it digitally on (It requires you to make a B.net upon purchase) you don't get a CD key mailed or anything to you because its instantly attached to the account the purchase was made on.
I've ordered several games off of Amazon that offered release date shipping. Here's the lowdown.
Don't expect your game at midnight. Depending on your location, don't even expect it noonish. On every game I've ordered with release date shipping, I think the earliest I've ever received it was 6pm, but sometimes as late as 9pm. So yes, technically release date, but with only a handful of hours left in the day.
So yes, you will receive your game on the 15th pretty much guaranteed. At what time on the 15th? Not at midnight and not sooner. At the earliest, you might get it by noon or afternoon. If you're luck is like mine, don't expect it before 6pm.
Bringing torment and pain to others.
Your damned soul wallowing in your sin.
Perhaps...
it is time to die.
I can't believe I just ordered D3 to be delivered in nearly a month. This feels unreal.
The point is, my friend, hardcore people like me want the Collector Edition, and they has very limited amount, that is why this thread is created, because a lot of people waited until they announced the release date to pre-order the Collector Edition from Amazon.com.
To your number 1, Yes sir it makes a lot of different and the collector edition is FLOODED with SPOILERs...that is why they DO NOT want to give it to you now....