Locked Login Screen

  • After installing the game, updating all drivers and such, then loading the game the screen locks at the sign in window, can not exit, sign in or even click options, I have to do a hard reboot to my system each time
  • Shanice ,

    Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it all here.

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  • Shanice ,

    Thanks, I'm not seeing anything in there that the game should have a problem with.

    Can I get you to send me your D3Debug.txt file? It's located in your game folder. I'd like you to email it as an attachment to [email protected] attn MartyT

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  • Shanice ,

    Thanks, After running through the file, I don't see any thing wrong. It just stops, presumably when you lock up. It's at a point where it's still "video-related" though, and the green bar at the top also suggesst video.

    Is there any way you can use another video card in the computer? That would be the quickest way to help isolate the cause.

    ____________________________________________________________
    Account and Technical Services
    I'm available Tue-Sat 11am-8pm
    Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2

    "When I'm a good dog, sometimes they throw me a bone..."