Hi i have a big Problem when i start diablo 3 i can only see black Screen the game doesent start and i cant move back cant tab out and i dont know what i do when i cant move back and tab out i must everytime my pc restart pls help me ;( i will Play again diablo 3 ;(((
# 1 Aug 8, 2017
# 2 Aug 8, 2017Hey Hamdu123,
I did not see any error logs from when this happens on my end. So, will need to do a bit of troubleshooting to see what is causing these black screens. I have some initial steps for you to try. If the black screens still happen, please post a DxDiag and any Diablo III error logs.
• Run the Diablo III repair tool.
• Reset In-Game Options.
- 1) Select the game in the Blizzard app and click Options .
2) Click Game Settings.
3) Click on Reset In-Game Options.
4) Click Done and launch the game normally.
• To be on the safe side make sure Windows and the drivers in the computer are up to date.
• Run the computer in a selective startup mode.
• Post a DxDiag and Diablo III Error Logs. Paste the DXdiag and Diablo III Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.