BLACK SCREEN HELP ;(

  • Hi i have a big Problem when i start diablo 3 i can only see black Screen the game doesent start and i cant move back cant tab out and i dont know what i do when i cant move back and tab out i must everytime my pc restart pls help me ;( i will Play again diablo 3 ;(((
  • Hey Hamdu123,

    I did not see any error logs from when this happens on my end. So, will need to do a bit of troubleshooting to see what is causing these black screens. I have some initial steps for you to try. If the black screens still happen, please post a DxDiag and any Diablo III error logs.

    • Run the Diablo III repair tool.

    • Reset In-Game Options.
      1) Select the game in the Blizzard app and click Options .
      2) Click Game Settings.
      3) Click on Reset In-Game Options.
      4) Click Done and launch the game normally.


    • To be on the safe side make sure Windows and the drivers in the computer are up to date.

    • Run the computer in a selective startup mode.

    • Post a DxDiag and Diablo III Error Logs. Paste the DXdiag and Diablo III Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.