the application encountered an unexpected error

  • @AlexyZ
    Let's go ahead and test the game on the 32 bit client. If there's still issues, let's grab a DxDiag report. We'll take a look at that but if the game is still crashing, you may want to look into updating to at least Windows 7 as we are moving away from supporting Windows Vista.
  • @MrAnderson
    Mind posting a DxDiag report? Not seeing your GPU listed in the crash report.
  • @Noone
    Not seeing your driver version listed but want to make sure that we have these here. If there's still issues, go ahead and post your DxDiag report.
  • @Dorf
    Not finding any crash logs on our end with that error code. Can you try manually locating it and posting the contents here? Info on where to find the logs can be found here.
  • AlexyZ,

    Your crash appears to be video related right now.

    2017.09.14 19:10:57.440445500 D3D11CreateDevice - 0x887A0004
    2017.09.14 19:10:57.448629000 Direct3DCreate() failed!
    2017.09.14 19:10:57.456516000 Closing Direct3D11 window.

    Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Press Windows Key + R.
    Type DxDiag and press Enter.
    In the DxDiag window, at the bottom, click Save All Information.
    Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

    Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
  • @lorfeo
    Let's go ahead and test with the 32 bit client. If there's still issues, let's make sure the Windows Game DVR is disabled.

    Past that, we'd want to grab a DxDiag to look into this further.