32bit client crash all time

  • its not possible to play in 32bit anymore. The client is crashing by different action.

    - chest
    - friendlist
    - leaderboard
    - player profil
    etc.....

    --------------------------------------
    etLastError() = 183
    Eine Datei kann nicht erstellt werden, wenn sie bereits vorhanden ist.

    <ERROR-0>
    <no message>
    </ERROR-0>

    2017.07.15 08:52:02.255159500 UnhandledExceptionFilter
    2017.07.15 08:52:05.768746200 Saved dump file to 'H:\Diablo III\App-0.dmp'
    ----------------------------------------------

    2017.07.15 08:45:48.730688500 I 06:40:31.600155 [BGS] |event=rich_presence_failure|key=id: 100640744, id: 25643986 program: 17459 region: 2|missing_presence_unique_id=0 (src\low\service\presence\rich_presence.cpp:156)
    2017.07.15 08:46:06.048505800 [Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
    2017.07.15 08:46:14.843053500 Disabling loading screen for 1, 0
    2017.07.15 08:46:17.713614200 FMOD Error during 'FMOD_Channel_SetPosition 2': An invalid seek position was passed to this function.
    2017.07.15 08:46:17.715119200 FMOD Memory - total: 178257920
    2017.07.15 08:46:17.715849500 FMOD Memory - allocated: 66191896, - max allocated: 74697760
    2017.07.15 08:46:17.717039800 FMOD Error during 'FMOD_Channel_SetPosition 2': An invalid seek position was passed to this function.
    2017.07.15 08:46:17.717806200 FMOD Memory - total: 178257920
    2017.07.15 08:46:17.718565500 FMOD Memory - allocated: 66191896, - max allocated: 74697760

    ---------------------------------
    I 06:45:59.365902 [BGS] |event=rich_presence_failure|key=id: 100640744, id: 95118089 program: 17459 region: 2|missing_presence_unique_id=0 (src\low\service\presence\rich_presence.cpp:156)
    -----------------------------------------------------------

    ***** UNHANDLED EXCEPTION: NONCONTINUABLE_EXCEPTION (c0000025)

    Application Hang and D3 close:

    Diablo III.exe
    2.6.0.46006
    1228
    01d2fdf43e8fab9c
    62
    H:\Diablo III\Diablo III.exe
    0a2972d7-69f2-11e7-b10a-6cf049ed85e5
    55006E006B006E006F0077006E0000000000

    also in 64bit

    Diablo III64.exe
    2.6.0.46006
    10ac
    01d2fd75d2608d84
    558
    H:\Diablo III\x64\Diablo III64.exe
    1aef97c2-697e-11e7-998d-6cf049ed85e5
    55006E006B006E006F0077006E0000000000
  • Hey Fanatic,

    I found some partial error logs from the crashes. I did see Corsair Utility Engine showing up in the error logs. Make sure Corsair Utility Engine us fully up to date. Also, see if disabling Corsair Utility Engine to see if the crashes stop.

    To be on the safe side make sure Windows 7 is up to date.

    If the crashes continue, please post a DxDiag and Diablo III Error Logs. Paste the DXdiag and Diablo III Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.
  • Hey Fanatic,

    There was an update to Diablo III yesterday that may have helped fix this. Let me know if you still are seeing the crashes on the 32-bit client.