Black Screen Temp Lock

  • I'm not quite sure what information I should provide as I have no error logs or anything of the sort to point to in order to fine tune the problem. During gameplay, often in the first 10-15min and always in combat or just as I engage in combat, my game will freeze for a moment, then monitor will turn black, all sounds hard freeze (not skips or repeat loops, just stop), then a few seconds later everything catches up and I find myself dead. When it gets the game back and running various graphical assets like the overlays on the UI, the buttons, the border, and even dropped loot on the ground, won't render immediately and take some time to fill in.


    ------------------
    System Information
    ------------------
    Time of this report: 5/24/2017, 07:47:13
    Machine name: OWNER-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170427-1518)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7681
    BIOS: BIOS Date: 02/14/11 17:44:16 Ver: 04.06.04
    Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
    Page File: 4073MB used, 12273MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 560 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 560 Ti
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_23821462&REV_A1
    Display Memory: 4051 MB
    Dedicated Memory: 979 MB
    Shared Memory: 3071 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: SMS27A550H
    Monitor Id: SAM07CC
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 21.21.0013.7866 (English)
    Driver Version: 21.21.13.7866
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 2/9/2017 19:52:40, 16398896 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5140-11CF-6869-8F031BC2D835}
    Vendor ID: 0x10DE
    Device ID: 0x1200
    SubSys ID: 0x23821462
    Revision ID: 0x00A1
    Driver Strong Name: oem94.inf:NVIDIA_Devices.NTamd64.6.1:Section001:21.21.13.7866:pci\ven_10de&dev_1200
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627681&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7083 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/5/2013 20:47:54, 3707864 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Desktop Microphone (6- Cinema - Microsoft LifeCam.)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.18208 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/12/2013 05:40:58, 109824 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7083 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/5/2013 20:47:54, 3707864 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: G510 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC22D
    FF Driver: n/a

    Device Name: G510 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC22D
    FF Driver: n/a

    Device Name: Rival Gaming Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1384
    FF Driver: n/a

    Device Name: SteelSeries Rival
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1384
    FF Driver: n/a

    Device Name: Rival Gaming Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1384
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC22D
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1038, 0x1384
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1038, 0x1384
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1038, 0x1384
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 1505.0 GB
    Total Space: 1907.6 GB
    File System: NTFS
    Model: WDC WD2002FAEX-007BA0 ATA Device

    Drive: D:
    Model: HL-DT-ST BD-RE UH10LS20 ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_76811462&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_76811462&REV_B5\3&11583659&0&E3
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_76811462&REV_01\4&15DD569E&0&00E4
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_76811462&REV_05\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_76811462&REV_B5\3&11583659&0&E2
    Driver: n/a

    Name: JMicron JMB36X Controller
    Device ID: PCI\VEN_197B&DEV_2362&SUBSYS_76811462&REV_10\4&161972CE&0&00E7
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_76811462&REV_05\3&11583659&0&E8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_76811462&REV_B5\3&11583659&0&E0
    Driver: n/a

    Name: VIA 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_681D1462&REV_C0\5&2CE2B8E1&0&1000E4
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_76811462&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08
    Device ID: PCI\VEN_8086&DEV_1C08&SUBSYS_76811462&REV_05\3&11583659&0&FD
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_76811462&REV_06\4&682126E&0&00E6
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_76811462&REV_05\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
    Device ID: PCI\VEN_8086&DEV_1C00&SUBSYS_76811462&REV_05\3&11583659&0&FA
    Driver: n/a

    Name: NVIDIA GeForce GTX 560 Ti
    Device ID: PCI\VEN_10DE&DEV_1200&SUBSYS_23821462&REV_A1\4&7768020&0&0008
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
    Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_76811462&REV_B5\3&11583659&0&E7
    Driver: n/a

    Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_76811462&REV_09\3&11583659&0&08
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0E0C&SUBSYS_23821462&REV_A1\4&7768020&0&0108
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_76811462&REV_B5\3&11583659&0&E4
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
    Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_76811462&REV_B5\3&11583659&0&E6
    Driver: n/a

    Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_76811462&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_76811462&REV_03\4&9154DF2&0&00E5
    Driver: n/a

    Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46
    Device ID: PCI\VEN_8086&DEV_1C46&SUBSYS_76811462&REV_05\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_76811462&REV_B5\3&11583659&0&E5
    Driver: n/a

    Name: Marvell 91xx SATA 6G Controller
    Device ID: PCI\VEN_1B4B&DEV_91A3&SUBSYS_76811462&REV_11\4&3051774E&0&00E2
    Driver: n/a

    Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_76811462&REV_03\4&20BA16EE&0&00E3
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    Bandisoft MPEG-1 Video Decoder,0xff800001,1,1,bdfilters.dll,1.00.0003.0012
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Bandisoft MPEG-1 Audio Decoder,0xff800001,1,1,bdfilters.dll,1.00.0003.0012
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Bandi MJPEG Video Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Bandi MPEG-1 Video Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    MP2,0x00200000,1,1,quartz.dll,6.06.7601.23709
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

    Audio Capture Sources:
    Desktop Microphone (6- Cinema -,0x00200000,0,0,qcap.dll,6.06.7601.17514
    virtual-audio-capturer,0x00200000,0,1,audio_sniffer.dll,
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

    WDM Streaming Capture Devices:
    Realtek HD Audio CD input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Microsoft LifeCam Cinema,0x00200000,1,1,LcProxy2.ax,3.60.0250.0000
    Cinema - Microsoft LifeCam.,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Video Capture Sources:
    Microsoft LifeCam Cinema,0x00200000,1,1,LcProxy2.ax,3.60.0250.0000

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0


    I play the game in Fullscreen (Windowed) and saw in another thread that doing so may help, but the issue persists regardless of choice. I have FPS capped to 50 and most of the settings turned down, but the game ran smoothly at max settings up until the black screen lock just the same as on minimal settings. I don't play loads of other games but things like Fallout New Vegas and Skyrim, complete with resource heavy HD texture mods, run just fine. Drivers are up to date last I checked yesterday and with no generated error report from any device or the game I'm not sure where to start.
  • Hey there!

    There could be a couple of things going on here with the game client itself, drivers on the system or interference from another program on the computer.

    Double check to make sure your OS and Video Drivers are up to date as the Dxdiag indicates your video drivers are a few version behind:

    For all Nvidia Video cards go here.

    Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 20 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

    Let's reset the in game user options:
    1. Click the blue bnet icon on the bnet app.
    2. Choose settings, then game settings.
    3. Click the reset in game user options button under the correct game listing.
    4. Confirm the changes and close the window.

    Run the Scan and Repair tool.

    Try running your system in selective startup mode.