Lag spikes when playing =(

  • Started getting lag spikes while playing. Ran traces and pings and getting old results. Trace makes it look like an issue with my ISP:

    C:\Users\dkfra>tracert 24.105.30.129

    Tracing route to 24.105.30.129 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 * * * Request timed out.
    3 8 ms 8 ms 12 ms 173-219-194-110.suddenlink.net [173.219.194.110]
    4 * 361 ms 297 ms 173-219-227-64.suddenlink.net [173.219.227.64]
    5 267 ms * * 173-219-227-51.suddenlink.net [173.219.227.51]
    6 12 ms 13 ms 13 ms eqix-da1.blizzard.com [206.223.118.237]
    7 90 ms 81 ms 82 ms 37.244.6.33
    8 92 ms 81 ms * 24.105.31.20
    9 85 ms 86 ms 84 ms 37.244.0.103
    10 80 ms 80 ms * 24.105.30.129
    11 * 167 ms 261 ms 24.105.30.129

    However, when I ping the 173.219.227.64 address:

    C:\Users\dkfra>ping 206.223.118.237 -n 20

    Pinging 206.223.118.237 with 32 bytes of data:
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=12ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=12ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=15ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=10ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=13ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=10ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=13ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=12ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=12ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=10ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=21ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=14ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=12ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251
    Reply from 206.223.118.237: bytes=32 time=11ms TTL=251

    Ping statistics for 206.223.118.237:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 21ms, Average = 12ms

    I did a longer ping test to the D3 Bnet server and got 13% packet loss:

    Ping statistics for 24.105.30.129:
    Packets: Sent = 374, Received = 324, Lost = 50 (13% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 976ms, Average = 95ms

    I play other online games, but only Diablo 3 is doing this. I should also note that this is the only Blizzard game I am currently playing.

    500 ping test to Google resulted in zero dropped packets and 12ms average.
  • Hey Uebermann,

    Based on the results that you've posted it looks like there could be an issue at the ISP level. Keep in mind that the route your connection takes to Google.com won't be the same as the route to the Blizzard servers, so the issue could be in the path specifically to the game servers.

    You might consider contacting the ISP to see if they are aware of any issues that could be causing this for you.

    Additionally if you want to run a WinMTR test that is usually the best available for looking at the connection results over a longer period of time.

    1. Download WinMTR
    2. Right-click on the downloaded .zip folder and select "Extract All", to extract the files to a new folder.
    3. Open the new folder that was created, then open the WinMTR_x32 folder.
    4. Right-click on the WinMTR application and select "Run as administrator".
    5. Type the IP address 24.105.30.129 in the "Host" field.
    6. Click on "Start" and then launch the game. Allow the test to run for at least 10 minutes. Click on "Stop" when you’re done playing after you have experienced the latency or connection issue.
    7. Click on "Export TEXT" to save the results as a text document, then post the results.