Getting thrown to home screen on Xbox One

  • To be very clear. My Xbox One is not in a cabinet, it is not surrounded by clutter. It is not dirty. It is able to "breathe" I am able to play every other game for hours on end with no problems. I can watch Netflix or use all the apps for multiple hours with no issues. I used to be able to play Diablo with no issues until a few weeks ago, which also happens to be when they updated. The first time it happened, my husband and I were running bounties. We were 3/4 the way done with act I. The screen went black, and then we were at the Xbox home screen. The machine did not power off, or give an error. Since then, it has happened 4 more times, 3 of them being tonight! We have been booted out of 3 rifts tonight at 90% or higher completion.
    We have been playing Diablo 3 since release, first on PC, then Xbox 360, and now Xbox One.
    Anyone else experiencing similar problems, or have insight on a solution?
  • 10/07/2015 11:41 AMPosted by Vydor
    Do a hard reset.


    This would be my first suggestion. I mostly play on a Xbox 360, but sometimes I have to do this in order to resolve game and app issues. I'd be interested in hearing about it if that doesn't work, though. Good luck!