Can't move to next floor of rift

  • I cleared "Greater Rift Floor 1" and got to the door to "Floor 2" but whenever I clicked on the door I was teleported to the same spot on Floor 1. Time keeps ticking away. I can't kill any monsters so I can't kill the boss and that means I can't get a gem upgrade or a new keystone. I have to lose the rift and the keystone I used altogether.
  • Hi Guys,

    If you could, can you please either post a screenshot or a description of the level you were on when you encountered the exit portal that didn't work? A short description like "the level looked like the Halls of Agony in Act 1" or "Battlefields of Eternity in Act 5" works fine.

    Knowing which level you were on when you encountered this will help us track down which subsequent rift levels may be broken. Thanks!