# 1 Dec 4, 2016
# 2 Dec 4, 2016Hey Shakez!
Our Customer Support team and look into this for you but they will need a ticket. I recommend putting one in via the live support or a phone callback, if you have any issues putting one in wait until later tonight or try tomorrow we are currently experiencing some issues with the site letting people put in tickets.
# 14 Nov 3, 2017Hey prissy,
Try not to post personal information on the forums. As for your question, I found the Battle.net account with the email you posted and the Diablo 3 license on there does have a few characters (three level 70s, a level 42 witch doctor and a level 31 barbarian). If you're not seeing those characters, then you are likely logged in with the wrong Battle.net account or you are on the wrong region.