Keep getting an error occurred resetting D3D click ok to retry then program crashes
# 1 Mar 5, 2016
# 5 Oct 23, 2016Sometimes the game in full-screen may not display correctly or even at all. Switching to a Windowed mode may resolve that problem and provide a playable game environment. Even if you can't log in to the game or start it up, you can switch to that mode using the Battle.net App.
On the App, top left click the Battle.net logo and choose Settings. Select Game Settings and under Diablo3, click the box "Additional command line arguments". In the resultant field that appears, type "-windowed" without the quotes. Click the Done button bottom right and start the game up. It'll launch in a Windowed mode at that point.
# 7 Oct 26, 2016Blackcat13m,
A problem like this is typically due to using an HDTV as the display device which is technically not supported for our games due to odd timings they often use. They can usually be made to operate though.
Could you please provide your DxDiag info so we can see what model display device you're using and whether it has any known issues?
You can find this information in the Direct X Diagnostic Tool:
Press Windows Key + R.
Type DxDiag and press Enter.
In the DxDiag window, at the bottom, click Save All Information.
Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)
Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
# 15 Dec 6, 2016Hey Blackcat13,
I am sorry there has not been a response back to this thread before now. The Display Driver Uninstall that Riscaa mentioned can be help full in solving D3D errors. Before you do try it I do have some other steps you can try.
You mentioned before that you did try new Nvidia drivers but there was an issues with them. Nvidia did have some issue with drivers around that time. They did release new drivers that did fix the troubles they were seeing. Please try the newest Nvida drivers as they could help.
• Run the Diablo III repair tool.
• To be on the safe side make sure Windows and the drivers in the computer are up to date.
• Please make sure the video card settings are set back to the default settings.
• The files are showing a bunch of Windows errors. These could be related to the Windows DirectX (D3D) errors you are seeing. Let's make sure Windows is working properly. Please run the Windows System File Checker.