Experiencing lags/disconnects

  • This has been happening to me only this morning. No issues for the last couple weeks.

    Tracing route to 24.105.30.129 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 9 ms 12 ms 20 ms te-0-0-0-3-sur02.everett.wa.seattle.comcast.net [68.87.206.113]
    4 13 ms 10 ms 11 ms be-29-ar01.burien.wa.seattle.comcast.net [69.139.164.213]
    5 * * 10 ms be-2-ar01.seattle.wa.seattle.comcast.net [68.86.177.146]
    6 * 17 ms * be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]
    7 * * * Request timed out.
    8 * 66.208.229.226 reports: Destination net unreachable.

    Trace complete.

    Pathping

    Tracing route to 24.105.30.129 over a maximum of 30 hops

    0 Matt-PC [192.168.1.12]
    1 192.168.1.1
    2 * * *
    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Matt-PC [192.168.1.12]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

    Trace complete.
  • Hey rock4ever,

    The traceroute is showing some packet loss happening on the Comcast network, so that could be the source of the issue. If you haven't already I would recommend power cycling the network devices and you might want to get in touch with Comcast to see if they are experiencing any issues in your area (if the disconnections persist beyond today).

    If it is still happening I would recommend running a WinMTR test which will give us a better picture of how the connection is performing between you and Blizzard.

    1. Download WinMTR
    2. Right-click on the downloaded .zip folder and select "Extract All", to extract the files to a new folder.
    3. Open the new folder that was created, then open the WinMTR folder that corresponds to your Windows OS. x64 for 64-bit or x32 for 32-bit.
    4. Right-click on the WinMTR application and select "Run as administrator".
    5. Type the IP address 24.105.30.129 in the "Host" field.
    6. Click on "Start" and then launch the game. Allow the test to run for at least 10 minutes. Click on "Stop" when you’re done playing after you have experienced the latency or connection issue.
    7. Click on "Export TEXT" to save the results as a text document, then post the results.