Frequest lag spikes. Pathping included

  • Hello,

    I've been experiencing frequent lag spikes for the past few weeks. Based on my investigated, it seems to be an issue with my ISP (Comcast). Before I contact them (since I have little faith in their ability to fix the problem, or even understand it), I want to get confirmation from Blizzard that this is the right course of action.

    The symptoms of my problem are brief "freezes" where everything stops moving, and then after a few seconds my client appears to "catch up" with the server, often resulting in my character's death.

    I recently replaced both my router and cable modem. The issues persist. Even when plugged directly into the modem (circumventing the router), the issues continue.

    Below is a pathping I ran. Please let me know if this looks like an issue with my ISP. Then again, if it was, I would expect others in my area to be experiencing the same issues.

    Thank you

    ------------------------

    <code> 1 192.168.8.1 (192.168.8.1) 5.650 ms 1.487 ms 1.407 ms 1.309 ms 3.312 ms 1.346 ms 1.442 ms 2.317 ms 1.089 ms 1.206 ms 1.139 ms 1.175 ms 1.239 ms 1.204 ms 2.884 ms 1.244 ms 1.179 ms 1.083 ms 3.227 ms 1.140 ms 1.060 ms 1.032 ms 2.990 ms 2.520 ms 1.151 ms 1.357 ms 1.129 ms 1.080 ms 1.089 ms 1.516 ms (0% loss)
    2 c-76-99-86-1.hsd1.pa.comcast.net (76.99.86.1) 4806.568 ms 31.016 ms 29.478 ms 29.841 ms 18.790 ms 32.708 ms 28.621 ms 29.819 ms 39.897 ms 40.588 ms 32.076 ms 17.538 ms 18.687 ms 32.818 ms 28.773 ms 40.366 ms 20.214 ms 48.670 ms 32.799 ms 28.253 ms 27.525 ms 31.270 ms 15.933 ms 33.878 ms 29.770 ms 32.271 ms 29.718 ms 14.048 ms 26.369 ms 15.341 ms (0% loss)
    3 te-8-2-sr01.uppermerion.pa.panjde.comcast.net (68.86.193.169) 10.675 ms 12.170 ms 11.161 ms 15.177 ms 15.000 ms 25.890 ms 12.125 ms 13.700 ms 9.995 ms 11.354 ms 14.847 ms 12.565 ms 11.833 ms 11.052 ms 14.436 ms 13.410 ms 13.757 ms 11.705 ms 11.587 ms 9.651 ms 10.915 ms 12.379 ms 17.222 ms 11.338 ms 25.385 ms 13.670 ms 11.812 ms 12.829 ms 14.118 ms 10.678 ms (0% loss)
    4 te-7-3-ur02.norristown.pa.panjde.comcast.net (68.85.158.9) 14.479 ms 30.657 ms 10.643 ms 10.784 ms 26.349 ms 12.410 ms 12.624 ms 11.386 ms 13.613 ms 10.486 ms 11.847 ms 12.113 ms 12.264 ms 13.521 ms 11.612 ms 14.926 ms 16.044 ms 11.922 ms 14.075 ms 11.003 ms 17.282 ms 14.128 ms 11.864 ms 15.703 ms 11.920 ms 19.461 ms 16.296 ms 12.976 ms 13.456 ms 11.961 ms (0% loss)
    5 xe-5-0-0-0-ar03.coatesville.pa.panjde.comcast.net (68.86.209.105) 16.859 ms 14.134 ms 33.300 ms 57.780 ms 89.602 ms 48.354 ms 15.664 ms 13.424 ms 12.716 ms 11.640 ms 15.123 ms 13.716 ms 11.727 ms 14.585 ms 11.705 ms 15.794 ms 12.882 ms 12.832 ms * 104.049 ms 12.461 ms 12.973 ms 12.495 ms 28.684 ms 16.336 ms 12.637 ms 12.189 ms 12.330 ms 15.357 ms 13.842 ms (3% loss)
    6 68.86.208.141 (68.86.208.141) 14.669 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 13.215 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 14.611 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 13.778 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 14.374 ms
    68.86.208.141 (68.86.208.141) 13.937 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 16.115 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 14.404 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 15.330 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 12.511 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 13.951 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 15.307 ms
    68.86.208.141 (68.86.208.141) 14.360 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 15.234 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 14.823 ms
    68.86.208.141 (68.86.208.141) 15.368 ms 45.939 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 12.921 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 15.936 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 13.473 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 14.923 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 14.830 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 16.819 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 13.813 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 15.193 ms
    ae-7-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.209) 50.624 ms
    so-20-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.129) 14.437 ms
    so-18-1-0-0-ar03.newcastle.de.panjde.comcast.net (68.86.208.125) 13.292 ms
    ae-8-0-ar03.newcastle.de.panjde.comcast.net (69.139.193.213) 28.158 ms 13.245 ms (0% loss)
    7 pos-5-14-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.145) 21.768 ms
    pos-5-12-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.137) 19.174 ms 22.088 ms
    pos-5-15-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.94.249) 17.378 ms
    pos-5-13-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.141) 19.317 ms
    pos-5-15-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.94.249) 19.552 ms 19.307 ms 21.309 ms 18.252 ms
    pos-5-12-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.137) 18.589 ms
    pos-5-13-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.141) 39.057 ms
    pos-5-15-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.94.249) 17.398 ms 19.454 ms
    pos-5-14-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.145) 35.160 ms
    pos-5-15-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.94.249) 21.009 ms 51.136 ms
    pos-5-12-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.137) 66.037 ms
    pos-5-14-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.145) 16.185 ms
    pos-5-15-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.94.249) 22.755 ms 16.885 ms
    pos-5-14-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.145) 18.483 ms
    pos-5-13-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.141) 18.500 ms
    pos-5-12-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.137) 16.101 ms
    pos-5-13-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.141) 19.440 ms 20.284 ms 21.584 ms 18.350 ms
    pos-5-14-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.145) 20.374 ms
    pos-5-13-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.141) 18.764 ms
    pos-5-12-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.95.137) 20.001 ms (0% loss)
    8 pos-0-1-0-0-pe01.ashburn.va.ibone.comcast.net (68.86.86.30) 24.372 ms 22.559 ms 19.569 ms 20.316 ms 22.095 ms 50.289 ms 19.653 ms 20.082 ms 35.803 ms 19.551 ms 20.824 ms 20.399 ms 21.240 ms 37.865 ms 24.226 ms 19.670 ms 19.277 ms 20.619 ms 51.898 ms 19.481 ms 20.315 ms 35.682 ms 36.185 ms 20.853 ms 19.585 ms 19.450 ms 19.696 ms 19.801 ms 21.441 ms 19.501 ms (0% loss)
    9 192.205.37.41 (192.205.37.41) 20.282 ms 21.722 ms 25.018 ms 21.665 ms 23.972 ms 19.764 ms 20.434 ms 19.778 ms 19.722 ms 20.105 ms 23.977 ms 24.363 ms 22.628 ms 20.058 ms 20.337 ms 24.036 ms 19.255 ms 19.873 ms 20.091 ms 35.064 ms 19.587 ms 19.893 ms 20.486 ms 24.109 ms 23.620 ms 19.559 ms 20.199 ms 24.159 ms 23.358 ms 24.592 ms (0% loss)
    10 cr2.wswdc.ip.att.net (12.122.134.186) 103.910 ms 85.777 ms 87.849 ms 120.839 ms 86.851 ms * 86.388 ms 87.504 ms 88.008 ms 88.288 ms 87.435 ms 84.259 ms 88.248 ms 83.565 ms 83.769 ms 84.115 ms
    cr1.cgcil.ip.att.net (12.122.18.21) 94.042 ms 91.307 ms 99.454 ms 113.659 ms 88.578 ms 87.396 ms 88.062 ms 88.099 ms 88.689 ms 104.598 ms 85.817 ms 102.260 ms 84.756 ms 89.332 ms (3% loss)
    11 cr2.dvmco.ip.att.net (12.122.31.85) 99.660 ms 87.756 ms 87.704 ms 88.793 ms 87.261 ms 88.136 ms 87.580 ms 103.623 ms 87.825 ms 84.400 ms 88.006 ms 87.569 ms 89.457 ms 86.564 ms 83.782 ms 84.474 ms 87.676 ms 84.294 ms 106.064 ms 85.897 ms 83.695 ms 83.709 ms 88.095 ms 90.376 ms 90.847 ms 86.293 ms 99.987 ms 84.414 ms 87.830 ms 87.363 ms (0% loss)
    12 cr1.slkut.ip.att.net (12.122.30.25) 85.029 ms 103.742 ms 87.913 ms 92.276 ms 87.381 ms 87.959 ms 90.360 ms 91.218 ms 89.899 ms 85.132 ms 87.971 ms 104.085 ms 101.289 ms 90.252 ms 88.509 ms 88.393 ms 87.256 ms 84.087 ms 89.152 ms 85.730 ms 88.573 ms 88.712 ms 89.201 ms 85.341 ms 88.877 ms 87.231 ms 87.873 ms 116.600 ms 87.727 ms 99.445 ms (0% loss)
    13 cr2.la2ca.ip.att.net (12.122.30.30) 88.003 ms 87.350 ms 87.473 ms 86.803 ms 85.134 ms 87.903 ms 87.978 ms 88.642 ms 87.515 ms 90.045 ms 86.015 ms 84.147 ms 88.545 ms 86.358 ms 116.476 ms 89.063 ms 86.386 ms 88.254 ms 88.054 ms 89.635 ms 87.919 ms 99.551 ms 86.465 ms 88.312 ms 87.477 ms 84.828 ms 87.333 ms 87.756 ms 87.764 ms 88.334 ms (0% loss)
    14 gar20.la2ca.ip.att.net (12.122.128.181) 86.772 ms 82.256 ms 84.128 ms 84.916 ms 85.476 ms 100.871 ms 87.881 ms 82.674 ms 85.604 ms 83.965 ms 86.124 ms 130.472 ms 174.916 ms 100.317 ms 87.561 ms 83.115 ms 84.997 ms 84.824 ms 99.411 ms 87.551 ms 82.390 ms 85.140 ms 84.677 ms 84.282 ms 84.196 ms 83.335 ms 86.041 ms 85.410 ms 84.665 ms 82.701 ms (0% loss)
    15 12-122-254-238.attens.net (12.122.254.238) 86.662 ms 87.295 ms 84.643 ms 84.699 ms 83.676 ms 84.098 ms 89.192 ms 84.121 ms 84.619 ms 84.429 ms 84.619 ms 84.856 ms 101.017 ms 86.319 ms 85.492 ms 84.512 ms 84.311 ms 85.878 ms 85.163 ms 100.419 ms 85.513 ms 101.826 ms 83.759 ms 85.212 ms 85.370 ms 84.525 ms 85.613 ms 85.240 ms 83.669 ms 84.749 ms (0% loss)
    16 mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 86.451 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 85.106 ms
    206.16.68.46 (206.16.68.46) 85.451 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 87.891 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 89.657 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 87.455 ms
    206.16.68.46 (206.16.68.46) 85.619 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 104.834 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 84.730 ms
    206.16.68.46 (206.16.68.46) 87.548 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 85.420 ms
    206.16.68.46 (206.16.68.46) 85.110 ms *
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 87.768 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 134.310 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 85.755 ms
    206.16.68.46 (206.16.68.46) 86.746 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 137.921 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 84.671 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 128.472 ms
    206.16.68.46 (206.16.68.46) 86.501 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 85.348 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 87.151 ms
    206.16.68.46 (206.16.68.46) 98.710 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 84.605 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 86.292 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 84.949 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 96.579 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 89.654 ms
    206.16.68.46 (206.16.68.46) 83.569 ms (3% loss)
    17 * * * * * * * * * * * * * mdf001c7613r0002.lax1.attens.net (206.16.68.54) 3686.983 ms
    206.16.68.46 (206.16.68.46) 85.090 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 85.650 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 85.818 ms
    206.16.68.46 (206.16.68.46) 85.278 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 86.254 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 85.051 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 86.326 ms
    206.16.68.46 (206.16.68.46) 84.677 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 148.287 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 87.568 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 84.782 ms
    mdf001c7613r0002.lax1.attens.net (206.16.68.54) 100.448 ms
    206.16.68.46 (206.16.68.46) 88.021 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 83.797 ms
    mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 84.414 ms
    mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 85.728 ms (43% loss)
    18 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
    19 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
    20 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)</code>
  • 5 xe-5-0-0-0-ar03.coatesville.pa.panjde.comcast.net (68.86.209.105) 16.859 ms 14.134 ms 33.300 ms 57.780 ms 89.602 ms 48.354 ms 15.664 ms 13.424 ms 12.716 ms 11.640 ms 15.123 ms 13.716 ms 11.727 ms 14.585 ms 11.705 ms 15.794 ms 12.882 ms 12.832 ms * 104.049 ms 12.461 ms 12.973 ms 12.495 ms 28.684 ms 16.336 ms 12.637 ms 12.189 ms 12.330 ms 15.357 ms 13.842 ms (3% loss)

    3 te-8-2-sr01.uppermerion.pa.panjde.comcast.net (68.86.193.169) 12.323 ms * 12.519 ms 26.095 ms 13.081 ms 10.745 ms * * 14.478 ms 11.259 ms 12.961 ms 12.150 ms 12.009 ms 11.867 ms 11.196 ms 11.117 ms * 30.331 ms 11.296 ms 12.386 ms 26.950 ms 11.596 ms 27.223 ms 11.711 ms 10.754 ms 9.501 ms 10.570 ms 13.718 ms 13.101 ms 11.731 ms (13% loss)

    Lyrah, each of your traces shows packet loss early on. The first traces shows 3% packet loss on Hop 5, and the second trace shows 13% packet loss on Hop 3. I would show both of these traces to your ISP.
    ________________________________________________

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