Lost All My Diablo 3 Characters

  • I lost all my diablo 3 characters when I re download diablo 3. Please restore my characters
  • BlizzardBL,

    Your characters are still there on the Americas region. It looks like you're connected to the European region now though so you won't see them. On the main login screen before logging in, select Options, then Account, and you can change the server region there.

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    Customer Support Representative
  • Alucard,

    It looks like you just bought the game and are on the Starter Edition. I see just a level 2 character on the Americas region. What exactly do you think you're missing?
  • Gerike,

    As it's stated in several of the other posts in this thread, check the realm you're connecting to.

    Your Barbarian is on the European region, not the US.

    On the main login screen, before logging in, select Options > Account > and then check the region selected under Server Region Selection. Once it's right, continue logging in and you should see your character.
  • HowBouThat,

    You're posting from a Starter Account made today, there are no prior characters on the account. Your original account, last used back in May 2012 still has a level 22 Demon Hunter. You need to use that account name to login though.
  • jhong,

    That BattleTag still shows a full 10 characters being on it. You're not posting from the correct Battle.net account name though. It's similar but not the same.

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  • Kissmyangel,

    He'll need to post in here if he'd like help actually. I can't do anything with the partial BattleTag you've provided.
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  • Kissmyangel,

    His two characters are on the EU region. He needs to do the following to get there and access them.

    On the main login screen, before logging in, select Options > Account > and then check the region selected under Server Region Selection. Once it's right, continue logging in and he should see the missing characters are back.

    The two BattleTags you listed for him are using two separate Battle.net account email addresses. He needs to be using the Gmail address when logging in.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • kingputo,

    02/27/2014 03:26 PMPosted by kingputo
    i lost my character sir


    Did you read through this thread and try connecting to other regions you've played on? You have a level 27 Demon Hunter in the US and a level 6 Monk in Korea.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
  • Melstrom,

    The only character I'm seeing on your account is the level 1 you just made. I'm afraid that unless you can see a character available for un-deletion, there's no way to get it back.

    _________________________________________________________
    I'm available in the forums Monday - Friday, 11 am - 8 pm Pacific Time
    Please provide feedback! - https://www.surveymonkey.com/s/Omrakos