error 3005+error 3007 disconnects

  • Can't run a full 5 minutes without disconnecting. Specifically I get an error 3005 and then immediately followed by an error 3007. There are no warning signs, no lag, and I'm usually the only one awake and playing. The latency bar always shows green. I have followed all the steps as best I can (not a technical person at all), including the flush and restarting my router. I've checked to make sure all background programs are disabled and/or shut off. Problem happens on both wireless and wired connection. All drivers are up to date. All other websites and games run perfect.

    Edit: Added trace routes below, but again, not a technical person. I can't make heads or tails of them.

    Battle.net Looking Glass:
    TRACEROUTE:
    traceroute to 96.244.13.122 (96.244.13.122), 15 hops max, 60 byte packets
    1 24.105.30.2 (24.105.30.2) 0.478 ms 0.585 ms 0.730 ms
    2 * * *
    3 * * *
    4 37.244.0.100 (37.244.0.100) 1.321 ms 1.383 ms 1.427 ms
    5 37.244.0.32 (37.244.0.32) 1.200 ms 1.269 ms 1.322 ms
    6 xe-9-3-0.edge2.LosAngeles9.Level3.net (4.53.230.237) 0.990 ms 0.866 ms 0.853 ms
    7 ae-4-90.edge1.LosAngeles9.Level3.net (4.69.144.202) 0.930 ms 0.948 ms 0.940 ms
    8 MCI-level3-ae.LosAngeles9.level3.net (4.68.62.170) 0.930 ms 0.931 ms 0.946 ms
    9 ae204-0.BLTMMD-VFTTP-318.verizon-gni.net (100.41.215.149) 63.017 ms 63.027 ms 62.949 ms
    10 pool-96-244-13-122.bltmmd.fios.verizon.net (96.244.13.122) 66.243 ms 68.035 ms 68.036 ms

    08/03/2017 23:57:46 UTC
    --------------------

    PING:
    PING 96.244.13.122 (96.244.13.122) 56(84) bytes of data.
    64 bytes from 96.244.13.122: icmp_seq=1 ttl=51 time=68.4 ms
    64 bytes from 96.244.13.122: icmp_seq=2 ttl=51 time=68.6 ms
    64 bytes from 96.244.13.122: icmp_seq=3 ttl=51 time=66.6 ms
    64 bytes from 96.244.13.122: icmp_seq=4 ttl=51 time=68.1 ms

    --- 96.244.13.122 ping statistics ---
    4 packets transmitted, 4 received, 0% packet loss, time 2998ms
    rtt min/avg/max/mdev = 66.647/67.964/68.627/0.844 ms

    08/03/2017 23:57:46 UTC
    --------------------

    MTR:
    Start: Wed Mar 8 23:57:46 2017
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.30.2 0.0% 10 0.5 1.4 0.5 8.1 2.2
    2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    3.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    4.|-- 37.244.0.100 0.0% 10 1.3 1.3 1.2 1.4 0.0
    5.|-- 37.244.0.32 0.0% 10 1.2 1.4 1.1 2.6 0.0
    6.|-- xe-9-3-0.edge2.LosAngeles9.Level3.net 0.0% 10 0.9 0.9 0.9 1.0 0.0
    7.|-- ae-4-90.edge1.LosAngeles9.Level3.net 0.0% 10 1.0 1.1 0.9 2.2 0.0
    8.|-- MCI-level3-ae.LosAngeles9.level3.net 0.0% 10 1.0 1.0 1.0 1.0 0.0
    9.|-- ae204-0.BLTMMD-VFTTP-318.verizon-gni.net 0.0% 10 63.1 64.1 63.0 72.9 3.1
    10.|-- pool-96-244-13-122.bltmmd.fios.verizon.net 0.0% 10 67.7 67.3 66.1 68.8 0.5

    08/03/2017 23:57:46 UTC
    --------------------


    CMD Pathping:
    Tracing route to 24.105.30.129 over a maximum of 30 hops

    0 labtrinthine.fios-router.home [192.168.1.4]
    1 FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
    2 lo0-100.BLTMMD-VFTTP-318.verizon-gni.net [71.179.0.1]
    3 B3318.BLTMMD-LCR-22.verizon-gni.net [100.41.215.148]
    4 * * *
    Computing statistics for 75 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 labtrinthine.fios-router.home [192.168.1.4]
    0/ 100 = 0% |
    1 4ms 0/ 100 = 0% 0/ 100 = 0% FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
    0/ 100 = 0% |
    2 11ms 0/ 100 = 0% 0/ 100 = 0% lo0-100.BLTMMD-VFTTP-318.verizon-gni.net [71.179.0.1]
    0/ 100 = 0% |
    3 11ms 0/ 100 = 0% 0/ 100 = 0% B3318.BLTMMD-LCR-22.verizon-gni.net [100.41.215.148]

    Trace complete.
  • Hey Vullunviing,

    There are several things that could be causing the errors 3005 and 3007. The path ping does show that is did stop before it did reach the game servers. This could indicate there is an issue somewhere on the Internet. Would need to do more testing to be sure. First I would like you to try the basic and advanced steps here.

    If the disconnections continue please post the results of a WinMTR.

    WinMTR
      1) Download WinMTR - http://winmtr.net/download-winmtr/
      2) Unzip the WinMTR.zip file to the Desktop.
      3) Open the WinMTR folder and select the one corresponds to your version of Windows (32 or 64 bit version).
      4) Run the WinMTR.exe
      5) Type the IP address you would use to run a trace route in the "Host" - https://battle.net/support/article/496
      6) Click on "Start" while playing
      & Run for at least 10 minutes then click on "Stop" in WinMTR
      7) Click on "Export text" and save to a text file.
      8) Copy and paste the contents of whole file here.
      9) Click on "Start"
      10) Run for 10 minutes then click on "Stop" in WinMTR
      11) Click on "Export text" and save to a text file.
      12) Copy and paste the contents of whole file here.