MacOS 10.11.6 vs. Intel HD Graphics 4000

  • Today (12/30/16), when I try to start D3 via the Battle.net Launcher, I get a message about my video card not being supported:

    It correctly recognizes my OS as MacOS 10.11.6, with Intel HD Graphics 4000.

    I hit 'Play Anyway', and I get an error dialog box saying: cannot start because a valid graphics card could not be found.

    This ran fine last night (12/29/16), and I have not installed any system or game updates in the meantime. Has the support status of this graphics card changed?

    hardware: mid-2012 MacBook Pro, 8 GB RAM
  • Hey thornism,

    This graphic card is still supported. The system requirements for Diablo III have not changed recently. Normally when I see this message come up for supported video cards it is due to the operating system or drives being out of date. Make sure operating system and the drivers in the computer are up to date.

    If updating everything does not help please try the steps below.

    • Run the Diablo III repair tool.

    • Delete these Battle.net files here and here.

    Please run your computer with login items disabled.