Grey/Black screen when launching.

  • Been having this problem since I upgraded to windows 10. The screen is either all black or grey when launching the game. I can see the pointer, and hear sound, but no picture. Tried all the tricks/tips listed but nothing works. (Including windowed and non-windowed mode.) Have up to date video drivers.

    ------------------
    System Information
    ------------------
    Time of this report: 10/25/2016, 10:04:07
    Machine name: VAL-PC
    Machine Id: {D9E3A37E-6999-447B-B779-F6E7F4D53521}
    Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161004-2338)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: XPS 8300
    BIOS: BIOS Date: 10/17/11 11:18:49 Ver: 04.06.04
    Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 20480MB RAM
    Available OS Memory: 20462MB RAM
    Page File: 6264MB used, 34677MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.14393.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon (TM) R9 380 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6939)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_E308174B&REV_F1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 14304 MB
    Dedicated Memory: 4072 MB
    Shared Memory: 10231 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: E2041
    Monitor Id: GSM4ECA
    Native Mode: 1600 x 900(p) (60.000Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver File Version: 20.19.0000.32837 (English)
    Driver Version: 20.19.0.32837
    DDI Version: 12
    Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 7/20/2016 8:00:00 PM, 1547552 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-2A79-11CF-BEF4-08C34DC2D935}
    Vendor ID: 0x1002
    Device ID: 0x6939
    SubSys ID: 0xE308174B
    Revision ID: 0x00F1
    Driver Strong Name: oem106.inf:cb0ae414c27496c3:ati2mtag_Tonga:20.19.0.32837:pci\ven_1002&dev_6939&rev_f1
    Rank Of Driver: 00D12000
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6141 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/22/2010 12:00:00 AM, 2399848 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6141 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/22/2010 12:00:00 AM, 2399848 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Logitech Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC221
    FF Driver: n/a

    Device Name: Logitech Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC221
    FF Driver: n/a

    Device Name: G15 Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC222
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C26
    | Matching Device ID: USB\ROOT_HUB20
    | Service: usbhub
    | Driver: usbhub.sys, 7/16/2016 07:41:55, 501088 bytes
    | Driver: usbd.sys, 7/16/2016 07:41:55, 32608 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: USB\Class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 7/16/2016 07:41:55, 501088 bytes
    | | Driver: usbd.sys, 7/16/2016 07:41:55, 32608 bytes
    | |
    | +-+ Generic USB Hub
    | | | Vendor/Product ID: 0x046D, 0xC223
    | | | Location: Port_#0004.Hub_#0004
    | | | Matching Device ID: USB\Class_09
    | | | Service: usbhub
    | | | Driver: usbhub.sys, 7/16/2016 07:41:55, 501088 bytes
    | | | Driver: usbd.sys, 7/16/2016 07:41:55, 32608 bytes
    | | |
    | | +-+ USB Composite Device
    | | | | Vendor/Product ID: 0x046D, 0xC221
    | | | | Location: Port_#0001.Hub_#0005
    | | | | Matching Device ID: USB\COMPOSITE
    | | | | Service: usbccgp
    | | | | Driver: usbccgp.sys, 7/16/2016 07:41:55, 169312 bytes
    | | | |
    | | | +-+ USB Input Device
    | | | | | Vendor/Product ID: 0x046D, 0xC221
    | | | | | Location: 0000.001d.0000.001.004.001.000.000.000
    | | | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | | | Service: HidUsb
    | | | | | Driver: hidusb.sys, 9/23/2016 18:34:01, 38400 bytes
    | | | | | Driver: hidclass.sys, 9/23/2016 18:34:01, 156672 bytes
    | | | | | Driver: hidparse.sys, 9/23/2016 18:34:01, 40960 bytes
    | | | | |
    | | | | +-+ HID Keyboard Device
    | | | | | | Vendor/Product ID: 0x046D, 0xC221
    | | | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | | | Service: kbdhid
    | | | | | | Driver: kbdhid.sys, 9/15/2016 12:43:23, 39424 bytes
    | | | | | | Driver: kbdclass.sys, 7/16/2016 07:41:54, 62304 bytes
    | | | |
    | | +-+ USB Input Device
    | | | | Vendor/Product ID: 0x046D, 0xC222
    | | | | Location: Port_#0004.Hub_#0005
    | | | | Matching Device ID: USB\Class_03
    | | | | Service: HidUsb
    | | | | Driver: hidusb.sys, 9/23/2016 18:34:01, 38400 bytes
    | | | | Driver: hidclass.sys, 9/23/2016 18:34:01, 156672 bytes
    | | | | Driver: hidparse.sys, 9/23/2016 18:34:01, 40960 bytes
    | | | |
    | | | +-+ HID Keyboard Device
    | | | | | Vendor/Product ID: 0x046D, 0xC222
    | | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | | Service: kbdhid
    | | | | | Driver: kbdhid.sys, 9/15/2016 12:43:23, 39424 bytes
    | | | | | Driver: kbdclass.sys, 7/16/2016 07:41:54, 62304 bytes
    | | | |
    | | +-+ Logitech USB G3 (MX518) Optical Mouse
    | | | | Vendor/Product ID: 0x046D, 0xC01E
    | | | | Location: Port_#0003.Hub_#0005
    | | | | Matching Device ID: usb\vid_046d&pid_c01e
    | | | | Lower Filters: LUsbFilt
    | | | | Service: HidUsb
    | | | | Driver: LUsbFilt.sys, 8/24/2010 13:29:54, 41040 bytes
    | | | | Driver: hidusb.sys, 9/23/2016 18:34:01, 38400 bytes
    | | | | Driver: hidclass.sys, 9/23/2016 18:34:01, 156672 bytes
    | | | | Driver: hidparse.sys, 9/23/2016 18:34:01, 40960 bytes
    | | | | Driver: LkmdfCoInst.dll, 8/24/2010 13:29:20, 1843280 bytes
    | | | |
    | | | +-+ Logitech HID-compliant G3/MX518 Optical Mouse
    | | | | | Vendor/Product ID: 0x046D, 0xC01E
    | | | | | Matching Device ID: hid\vid_046d&pid_c01e
    | | | | | Upper Filters: LMouFilt
    | | | | | Lower Filters: LHidFilt
    | | | | | Service: mouhid
    | | | | | Driver: LHidFilt.Sys, 8/24/2010 13:29:10, 63568 bytes
    | | | | | Driver: LMouFilt.Sys, 8/24/2010 13:29:32, 57936 bytes
    | | | | | Driver: mouhid.sys, 7/16/2016 07:41:54, 32256 bytes
    | | | | | Driver: mouclass.sys, 7/16/2016 07:41:54, 59232 bytes
    | | | | | Driver: LkmdfCoInst.dll, 8/24/2010 13:29:20, 1843280 bytes
    | | | | | Driver: LMouFiltCoInst.dll, 8/24/2010 13:29:44, 53328 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 9/15/2016 12:43:23, 39424 bytes
    | Driver: kbdclass.sys, 7/16/2016 07:41:54, 62304 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | Service: mouhid
    | Driver: mouhid.sys, 7/16/2016 07:41:54, 32256 bytes
    | Driver: mouclass.sys, 7/16/2016 07:41:54, 59232 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 338.6 GB
    Total Space: 1418.2 GB
    File System: NTFS
    Model: ST31500341AS

    Drive: Q:
    Model: n/a

    Drive: D:
    Model: PLDS DVD+-RW DH-16ABS
    Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:53, 173056 bytes

    --------------
    System Devices
    --------------
    Name: AMD Radeon (TM) R9 380 Series
    Device ID: PCI\VEN_1002&DEV_6939&SUBSYS_E308174B&REV_F1\4&DDE86B&0&0008
    Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 26706432 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 60920 bytes
    Driver: C:\WINDOWS\system32\atiumd64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 8892696 bytes
    Driver: C:\WINDOWS\system32\atiumd6a.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 10317568 bytes
    Driver: C:\WINDOWS\system32\atitmm64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 287744 bytes
    Driver: C:\WINDOWS\system32\amdpcom64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 123120 bytes
    Driver: C:\WINDOWS\system32\atimpc64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 123120 bytes
    Driver: C:\WINDOWS\system32\atiadlxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 1323008 bytes
    Driver: C:\WINDOWS\system32\atiumd6a.cap, 6/24/2016 16:33:38, 3437632 bytes
    Driver: C:\WINDOWS\system32\atimuixx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 111616 bytes
    Driver: C:\WINDOWS\system32\atiapfxx.exe, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 402944 bytes
    Driver: C:\WINDOWS\system32\ativvsva.dat, 6/24/2016 16:32:20, 157144 bytes
    Driver: C:\WINDOWS\system32\ativvsvl.dat, 6/24/2016 16:32:20, 204952 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 4/13/2016 19:58:06, 234292 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 5/17/2016 20:25:46, 234032 bytes
    Driver: C:\WINDOWS\system32\ativce02.dat, 4/21/2016 14:41:46, 100816 bytes
    Driver: C:\WINDOWS\system32\amdmmcl6.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 68096 bytes
    Driver: C:\WINDOWS\system32\atiesrxx.exe, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 287232 bytes
    Driver: C:\WINDOWS\system32\atieclxx.exe, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 521728 bytes
    Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.6019.20724 (English), 9/13/2016 22:08:12, 459776 bytes
    Driver: C:\WINDOWS\system32\atio6axx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 32555520 bytes
    Driver: C:\WINDOWS\system32\aticalrt64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 79872 bytes
    Driver: C:\WINDOWS\system32\aticalcl64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 73216 bytes
    Driver: C:\WINDOWS\system32\aticaldd64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 15729144 bytes
    Driver: C:\WINDOWS\system32\atiapfxx.blb, 6/24/2016 16:37:44, 728032 bytes
    Driver: C:\WINDOWS\system32\amdhdl64.dll, 9/13/2016 22:08:08, 201728 bytes
    Driver: C:\WINDOWS\system32\hsa-thunk64.dll, 9/13/2016 22:08:14, 268800 bytes
    Driver: C:\WINDOWS\system32\amdmantle64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 8627712 bytes
    Driver: C:\WINDOWS\system32\mantle64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 159744 bytes
    Driver: C:\WINDOWS\system32\mantleaxl64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 130560 bytes
    Driver: C:\WINDOWS\system32\ativce03.dat, 4/21/2016 14:44:10, 177280 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 3/29/2016 22:09:04, 322996 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 5/17/2016 21:05:16, 322736 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_cz_nd.dat, 6/6/2016 20:47:58, 266816 bytes
    Driver: C:\WINDOWS\system32\amde31a.dat, 4/21/2016 14:44:18, 175584 bytes
    Driver: C:\WINDOWS\system32\detoured.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 21504 bytes
    Driver: C:\WINDOWS\system32\amdgfxinfo64.dll, 9/13/2016 22:08:08, 249344 bytes
    Driver: C:\WINDOWS\system32\atieah64.exe, 9/13/2016 22:08:12, 231424 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_FJ.dat, 6/6/2016 20:52:00, 260980 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_FJ_nd.dat, 6/16/2016 18:09:38, 260720 bytes
    Driver: C:\WINDOWS\system32\amdocl12cl64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 27489272 bytes
    Driver: C:\WINDOWS\system32\amdicdxx.dat, 6/23/2016 05:37:20, 882174 bytes
    Driver: C:\WINDOWS\system32\atiicdxx.dat, 11/6/2014 10:53:26, 737410 bytes
    Driver: C:\WINDOWS\system32\amdlvr64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 751616 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_el_nd.dat, 6/17/2016 18:45:12, 368672 bytes
    Driver: C:\WINDOWS\system32\amdvlk64.dll, 1.00.0013.0000 (English), 9/13/2016 22:08:10, 8830456 bytes
    Driver: C:\WINDOWS\system32\amd-vulkan64.json, 12/16/2015 21:06:10, 144 bytes
    Driver: C:\WINDOWS\system32\GameManager64.dll, 9/13/2016 22:08:14, 275960 bytes
    Driver: C:\WINDOWS\system32\amdmiracast.dll, 9/13/2016 22:08:20, 479368 bytes
    Driver: C:\WINDOWS\system32\amde34a.dat, 4/21/2016 14:45:16, 166624 bytes
    Driver: C:\WINDOWS\system32\ativvaxy_stn_nd.dat, 6/17/2016 18:50:52, 270912 bytes
    Driver: C:\WINDOWS\system32\dgtrayicon.exe, 9/13/2016 22:08:14, 292352 bytes
    Driver: C:\WINDOWS\system32\AMDKernelEvents.man, 5/24/2016 03:29:02, 16827 bytes
    Driver: C:\WINDOWS\system32\amde34b.dat, 4/21/2016 14:45:24, 166624 bytes
    Driver: C:\WINDOWS\system32\amdoclvp9lib64.dll, 9/13/2016 22:08:10, 2376704 bytes
    Driver: C:\WINDOWS\system32\amfrt64.dll, 1.03.0000.0004 (English), 9/13/2016 22:08:10, 2147328 bytes
    Driver: C:\WINDOWS\system32\amdmcl64.dll, 1.06.0000.0000 (English), 9/13/2016 22:08:08, 83960 bytes
    Driver: C:\WINDOWS\system32\atidxx64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 10995336 bytes
    Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 7258160 bytes
    Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 9340136 bytes
    Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 105352 bytes
    Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 105344 bytes
    Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 991224 bytes
    Driver: C:\WINDOWS\SysWOW64\atiadlxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 991224 bytes
    Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 6/24/2016 16:28:48, 3471376 bytes
    Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 6/24/2016 16:32:20, 157144 bytes
    Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 6/24/2016 16:32:20, 204952 bytes
    Driver: C:\WINDOWS\SysWOW64\amdmmcl.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 55800 bytes
    Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 26639360 bytes
    Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 9131728 bytes
    Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 69632 bytes
    Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 66560 bytes
    Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 14320128 bytes
    Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 6/24/2016 16:37:44, 728032 bytes
    Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 9/13/2016 22:08:08, 181760 bytes
    Driver: C:\WINDOWS\SysWOW64\hsa-thunk.dll, 9/13/2016 22:08:14, 234488 bytes
    Driver: C:\WINDOWS\SysWOW64\amdmantle32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 6956032 bytes
    Driver: C:\WINDOWS\SysWOW64\mantle32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 135168 bytes
    Driver: C:\WINDOWS\SysWOW64\mantleaxl32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 109560 bytes
    Driver: C:\WINDOWS\SysWOW64\detoured.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 21504 bytes
    Driver: C:\WINDOWS\SysWOW64\amdgfxinfo32.dll, 9/13/2016 22:08:08, 222208 bytes
    Driver: C:\WINDOWS\SysWOW64\atieah32.exe, 9/13/2016 22:08:12, 209408 bytes
    Driver: C:\WINDOWS\SysWOW64\amdocl12cl.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 21641216 bytes
    Driver: C:\WINDOWS\SysWOW64\amdlvr32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 627192 bytes
    Driver: C:\WINDOWS\SysWOW64\amdvlk32.dll, 1.00.0013.0000 (English), 9/13/2016 22:08:10, 7076344 bytes
    Driver: C:\WINDOWS\SysWOW64\amd-vulkan32.json, 12/15/2015 17:54:08, 144 bytes
    Driver: C:\WINDOWS\SysWOW64\GameManager32.dll, 9/13/2016 22:08:14, 241152 bytes
    Driver: C:\WINDOWS\SysWOW64\amdoclvp9lib32.dll, 9/13/2016 22:08:10, 2286584 bytes
    Driver: C:\WINDOWS\SysWOW64\amfrt32.dll, 1.03.0000.0004 (English), 9/13/2016 22:08:10, 1837568 bytes
    Driver: C:\WINDOWS\SysWOW64\amdmcl32.dll, 1.06.0000.0000 (English), 9/13/2016 22:08:08, 67584 bytes
    Driver: C:\WINDOWS\system32\ATIODCLI.exe, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 68608 bytes
    Driver: C:\WINDOWS\system32\ATIODE.exe, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 350208 bytes
    Driver: C:\WINDOWS\system32\amdave64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 159088 bytes
    Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 138184 bytes
    Driver: C:\WINDOWS\system32\atisamu64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 137216 bytes
    Driver: C:\WINDOWS\system32\amdhcp64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 154928 bytes
    Driver: C:\WINDOWS\system32\kapp_ci.sbin, 6/22/2016 21:46:48, 117296 bytes
    Driver: C:\WINDOWS\system32\kapp_si.sbin, 6/19/2016 18:58:18, 112336 bytes
    Driver: C:\WINDOWS\system32\samu_krnl_ci.sbin, 2/11/2016 18:11:08, 149008 bytes
    Driver: C:\WINDOWS\system32\samu_krnl_isv_ci.sbin, 12/12/2013 13:53:56, 138832 bytes
    Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 118784 bytes
    Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 138688 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 518656 bytes
    Driver: C:\WINDOWS\system32\atiu9p64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 164280 bytes
    Driver: C:\WINDOWS\system32\atiuxp64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 183952 bytes
    Driver: C:\WINDOWS\system32\atig6txx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 202744 bytes
    Driver: C:\WINDOWS\system32\atiglpxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 108544 bytes
    Driver: C:\WINDOWS\system32\aticfx64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 1547552 bytes
    Driver: C:\WINDOWS\system32\amdxc64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 8738912 bytes
    Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 1273920 bytes
    Driver: C:\WINDOWS\SysWOW64\amdxc32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:20, 7115928 bytes
    Driver: C:\Program Files\AMD\CCC2\Install\ccc2_install.exe, 8.911.0003.3000 (English), 9/13/2016 22:08:32, 86282272 bytes
    Driver: C:\WINDOWS\system32\OpenCL.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 113664 bytes
    Driver: C:\WINDOWS\system32\amdocl64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:16, 48819200 bytes
    Driver: C:\WINDOWS\system32\clinfo.exe, 9/13/2016 22:08:14, 270336 bytes
    Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:10, 104448 bytes
    Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 38266360 bytes
    Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.stz, 8.14.0001.6032 (English), 9/13/2016 22:08:08, 86728 bytes
    Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.itz, 6/14/2016 07:13:32, 1989 bytes
    Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ctz, 6/14/2016 07:20:06, 9863 bytes
    Driver: C:\Program Files\AMD\amdkmafd\amdkmafd.stz, 8.14.0001.6003 (English), 9/13/2016 22:08:08, 58112 bytes
    Driver: C:\Program Files\AMD\amdkmafd\amdkmafd.itz, 7/28/2015 04:48:30, 2126 bytes
    Driver: C:\Program Files\AMD\amdkmafd\amdkmafd.ctz, 7/28/2015 17:45:36, 9972 bytes
    Driver: C:\WINDOWS\system32\atig6pxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 123904 bytes
    Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 137232 bytes
    Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 152800 bytes
    Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 176632 bytes
    Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:12, 108544 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 951528 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:22, 1138496 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 225784 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:08, 263672 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-mft-mjpeg-decoder32.dll, 9/13/2016 22:08:10, 1311224 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-mft-mjpeg-decoder64.dll, 9/13/2016 22:08:10, 1550336 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\mcl32.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 66552 bytes
    Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\mcl64.dll, 20.19.0000.32837 (English), 9/13/2016 22:08:14, 81920 bytes
    Driver: C:\WINDOWS\system32\coinst_16.30.dll, 1.00.0005.0009 (English), 9/13/2016 22:08:14, 883200 bytes

    Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_04AA1028&REV_05\3&11583659&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\iaStor.sys, 10.00.0000.1046 (English), 9/14/2010 08:24:26, 437272 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04AA1028&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_1691&SUBSYS_04AA1028&REV_01\4&290E7F79&0&00E3
    Driver: C:\WINDOWS\system32\DRIVERS\k57nd60a.sys, 15.06.0001.0003 (English), 7/16/2016 07:41:53, 446464 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_04AA1028&REV_B5\3&11583659&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0206 (English), 9/15/2016 13:15:20, 335712 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04AA1028&REV_05\3&11583659&0&D8
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 83456 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 97280 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 366592 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_04AA1028&REV_B5\3&11583659&0&E3
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0206 (English), 9/15/2016 13:15:20, 335712 bytes

    Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_04AA1028&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04AA1028&REV_04\3&11583659&0&B0
    Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 7.00.0000.1144 (English), 10/19/2010 23:34:26, 56344 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_04AA1028&REV_05\3&11583659&0&E8
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 96096 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 455520 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 501088 bytes

    Name: DW1501 Wireless-N WLAN Half-Mini Card
    Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&AA4FEAE&0&00E0
    Driver: C:\WINDOWS\system32\DRIVERS\BCMWL664.SYS, 5.60.0048.0035 (English), 5/20/2010 19:42:44, 3058168 bytes
    Driver: C:\WINDOWS\system32\bcmihvsrv64.dll, 5.60.0048.0035 (English), 5/20/2010 19:42:42, 3891200 bytes
    Driver: C:\WINDOWS\system32\bcmihvui64.dll, 5.60.0048.0035 (English), 5/20/2010 19:42:42, 3555840 bytes
    Driver: C:\WINDOWS\system32\bcmwlcoi.dll, 5.60.0048.0035 (English), 5/20/2010 19:42:44, 95472 bytes

    Name: High Definition Audio Bus
    Device ID: PCI\VEN_1002&DEV_AAD8&SUBSYS_AAD8174B&REV_00\4&DDE86B&0&0108
    Driver: C:\WINDOWS\system32\DRIVERS\amdkmafd.sys, 8.14.0001.6003 (English), 7/28/2015 13:45:36, 40720 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 83456 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 97280 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:52, 366592 bytes

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_04AA1028&REV_05\3&11583659&0&D0
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 96096 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 455520 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:55, 501088 bytes

    Name: Intel(R) H67 Express Chipset Family LPC Interface Controller - 1C4A
    Device ID: PCI\VEN_8086&DEV_1C4A&SUBSYS_04AA1028&REV_05\3&11583659&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.14393.0000 (English), 7/16/2016 07:41:53, 18784 bytes

    Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_04AA1028&REV_09\3&11583659&0&08
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0206 (English), 9/15/2016 13:15:20, 335712 bytes
  • Howdy Valwen!

    Black screens when launching the game can be cause by any number of factors. Please try the trouble shooting steps below and let me know if you're still not able to launch Diablo after these steps:

  • Hey Valwen,

    For the closing of background applications, that link is specific to doing a Selective Startup, not just exiting open programs or ending things through the task manager. If you didn't do the full selective startup, please give that a shot. If you did go through that process already, or if that doesn't help, then lets try the following:

    1. Overclocked system components can cause crashes. Set your components to factory default speeds to resolve this issue.
    2. Screen saver and power management settings may cause crashes and lockups. Try configuring power management and screen saver settings.
    3. Hard disk errors can cause crashes and lockups. Run Check Disk and defragment your hard drive to try to repair any bad sectors.
    4. Crashes and lockups may be caused by problems with your computer's physical memory. Run a memory scan to rule out this issue.
    5. As Boubou mentioned, disable the XBox Game DVR service. To do that:
      - press the start menu
      - search for XBox
      - open and log into the XBox app
      - click settings (gear icon in the lower left corner)
      - click over to the DVR tab and move the slider to the off position


    If these steps do not resolve the Diablo 3 launch trouble, then I recommend contacting Customer Support. Should you need to do that, be sure that you attach your System Files (MsInfo and DxDiag) as well as let them know exactly what is happening and what steps you've used to try and resolve the issue.