Can't install Reaper of Souls

  • Hello!

    I bought the Reaper of Souls expansion yesterday via a 3rd party site. I got the key and activated it on battle.net. Under the heading "Your game accounts" on battle.net it says that I have Diablo 3 Reaper of Souls activated.

    But I can't install it. I'm using the battle.net launcher, but it will only install the original Diablo 3 and it says that I have an "Upgrade available", even though the game key is activated.
  • TBD
    Please see source post at http://us.battle.net/forums/en/d3/topic/16646715155 for detail.
  • Groborg,

    It can take upwards of 72 hours after adding a key to the Battle.net account before the transaction is finalized. In some cases, refreshing your account data can help speed up the process so I've issued one for you. Try it again when you can and see if it allows the new content for you.

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  • MissCheetah,

    I was unable to tell how the license was obtained actually as a key wasn't showing on the account anywhere, yet the game had been added the day before. It looked like it was purchased from a site selling gifted keys. Sometimes that's ok and other times it ends badly.

    _________________________________________________________
    I'm available in the forums Tuesday - Thursday 7 am - 4 pm Pacific Time,
    Friday 11 am - 8 pm Pacific Time ,Saturday 10 am - 7 pm Pacific Time
    Feedback? - https://www.surveymonkey.com/s/Omrakos
  • ronWATSONjr,

    You need to buy and install the regular Diablo III game first before you can install the expansion.