Windows 10 Anniversary Update and Game Crashing

  • Updated Oct 24th, 2016

    We have been receiving reports of freezing/crashing after the Windows 10 Anniversary update which appear related to the Game DVR in Windows 10. We have seen that either deleting the D3Prefs.txt file or changing the Diablo III refresh rate variable to 60 or 59 will help stop these crashes

    Delete the D3Prefs.txt file
      1) Close Diablo III and open the Documents folder in Windows.
      2) Open the Diablo III folder in Documents folder.
      3) Delete the D3Prefs.txt file.


    or

    Change the DisplayModeRefreshRate variable
      1) Close Diablo III and open the Documents folder in Windows.
      2) Open the Diablo III folder in Documents folder.
      3) Open the D3Prefs.txt file with notepad.
      4) Change the DisplayModeRefreshRate variable to DisplayModeRefreshRate "60" or DisplayModeRefreshRate "59"
      5) Save the D3Prefs.txt file.


    If the steps above did not stop the crashes please try the steps below.

    Turn off extended Fullscreen Exclusive (eFSE):
      Open the Game bar by pressing Win+G when the game launches.
      Select the settings cog.
      Uncheck the box labeled "Show Game bar when I play full-screen games Microsoft has verified."
      Restart Diablo III.

    If the above does not resolve the issue, you can disable the Game DVR entirely via the following:
      Search for "Xbox" and open the Xbox app (You will need to log into your Microsoft Account.)
      Once open, click on the settings option on the left (Cog Wheel).
      Click the slider for the game DVR to turn if off.

    If disabling the game DVR does not resolve the issue, please ensure that your graphics drivers are up to date:
    NVIDIA video cards
    AMD video cards
    Intel video cards

    Note: if you are impacted by the issue above, we are looking for examples as we investigate the root cause of the problem. Please post a DxDiag file, using the code blocks button </> to enclose the information in a window, like this:

    <code> DxDiag here </code>
  • TBD
    Please see source post at http://us.battle.net/forums/en/d3/topic/20748204992?page=4 for detail.
  • 08/17/2016 09:52 AMPosted by DevilJin
    What if somone not have "Anniversary Update" and its still freeze game DC ?


    Then the situation is unrelated to this issue. Please create your own thread.
  • Hello all,

    We have recently seen that either deleting the D3Prefs.txt file or changing the Diablo III refresh rate variable to 60 or 59 will help stop these crashes. If the steps originally posted did not help please try these steps too.

    Delete the D3Prefs.txt file
      1) Close Diablo III and open the Documents folder in Windows.
      2) Open the Diablo III folder in Documents folder.
      3) Delete the D3Prefs.txt file.


    or

    Change the DisplayModeRefreshRate variable
      1) Close Diablo III and open the Documents folder in Windows.
      2) Open the Diablo III folder in Documents folder.
      3) Open the D3Prefs.txt file with notepad.
      4) Change the DisplayModeRefreshRate variable to DisplayModeRefreshRate "60" or DisplayModeRefreshRate "59"
      5) Save the D3Prefs.txt file.