"There was a problem creating the Game (code 316506)"

  • Unable to enter Act II on any toon. Getting above message.
  • Vyncent,

    Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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  • Vyncent,

    I'd have to recommend upgrading to El Capitan I'm afraid. There have been issues with that zone in the game on AMD cards for PC users and I believe they'd have the same issues on a Mac. AMD recently pushed out a beta release of their PC drivers which among other things, fixed a problem with crashing in the Desolate Sands. Now I'm not a Mac user at all, but I've been told this is likely what you'd need to do.

    If you run into any trouble after upgrading, we recommend this support article be followed.

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    I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time,
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