Downloader won't download

  • I am currently in Afghanistan (I was thinking this was the issue) and my downloader won't download Diablo 3. I've re-downloaded it many times. I've put in two trouble tickets and have not been able to resolve this issue.

    This is what I keep getting in the log

    Portmap log: UPnP: broadcasting search for rootdevice
    Portmap log: UPnP: adding port map: [ protocol: tcp ext_port: 6881 local_port: 6881 ]
    Portmap log: UPnP: adding port map: [ protocol: udp ext_port: 6881 local_port: 6881 ]
    Portmap log: NAT-PMP: found router at: 10.166.0.1
    Portmap log: NAT-PMP: ==> get public IP address
    Portmap log: UPnP: broadcasting search for rootdevice
    Portmap log: UPnP: broadcasting search for rootdevice
    Found peer on local subnet: Diablo-III-8370-enUS-Installer peer (10.166.1.79, Unknown): received peer from local service discovery
    Found peer on local subnet: Diablo-III-8370-enUS-Installer peer (10.166.1.79, Unknown): received peer from local service discovery
    Portmap log: UPnP: broadcasting search for rootdevice
    Portmap log: UPnP: broadcasting search for rootdevice
    Could not connect to tracker. Connection timed out.
    Portmap log: UPnP: broadcasting search for rootdevice
    Portmap error: could not map port using UPnP: no router found
    Portmap error: could not map port using UPnP: no router found
    Could not connect to tracker. Connection timed out.

    I have no idea what is wrong. When I run SC2 I am able to download patches.
  • Were you able to try to disable Peer-to-Peer to see if this helps?

    You can disable it from the menu bar. by going to Blizzard Downloader>Preferences and uncheck the "Enable Peer-to-Peer" option.
    ________________________________________________
    Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

    I'm not big on boasting, but you might have to take a victory lap.
  • This is something you will need to contact billing support, as technical support is able to assist with billing purchases.

    You can contact billing from our contact page: http://us.battle.net/support/en/article/contact
    ________________________________________________
    Mac Tech Support for Baaaaahlizzard Entertainment | Sun-Thur

    I'm not big on boasting, but you might have to take a victory lap.