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Regional FlagDisappointing Blue Posts (Show MVP Posts)Source
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Nein
Target Source
#1 - 2012/12/13 01:42:00 AM
The game wasn't a total failure. Me and a few friends have played since release (I've played since beta), and there are still people who play. I know Twitch.tv is no valid source, but there are alot of active viewers for D3, which shows there is still a fanbase.

But when you look at these forums, it's pretty pathetic.

Blue posts lately only comment about personal things like what's your favorite voice in the game, or what's your favorite legendary. At the end of the day, these are counterproductive to the main problem of the game, which is the game.

At the same time, we see them comment publicly about how certain people get banned or punished for bad mouthing against someone. Not only does this remind me of the public executions of the medieval ages, but it's also sad how Blizzard needs to make public showings of this sort of stuff to keep the community under control, and out of the negative, even though there's no PRODUCTIVE positivity going on. (Oh and btw, in case Lyrila you haven't read the forum terms of use, you're not allowed to speak about an account action on the forums. How can I report you?)

Somehow these threads are posted on the front page, or even the first comment, by the blues. How is that you guys are able to so closely follow these guys, but not pay attention to any of the real gameplay questions and comments that are helpful, legitimate, and logical?

This is actually more frustrating than when there were no blue posts at all for a couple of weeks because the previous ones got fired. Back then we thought you guys gave up. Now it makes it look like you guys want to pretend this pile of crap is a gourmet chocolate sundae.

(before anyone asks, im not the guy who got banned by Lyrila. I'm just voicing my opinion about it. i wouldn't be surprised if i got this thread locked, deleted, or if i got suspended on forums for this. bigger loss for big blizz. im one of the last productive posters on these forums, and i might just quit even though i've been playing since beta.)

edit:
Suggestion made on further page that I wrote:

Connecting with the audience is what business is all about, but when we see that 90%+ of blue posts are about nothing at all, and like people have said, there is more information on Jay Wilson's blog than here, it's a bit dissatisfying to tell you the truth.
It would help so much, if we had a weekly update. Something like "Oh hey, we're working on this, this, and this", so that we can know what you guys are actually working on, and maybe the community can help you with it. Just add a disclaimer that says "Nothing posted here is a gurantee." What's the harm in doing that?

Whose with it?

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Lylirra
Community Manager
Target Source
#10 - 2012/12/13 03:06:00 AM
Okay, so. How do you think we could improve?

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Lylirra
Community Manager
Target Source
#48 - 2012/12/13 03:50:00 AM
to all the blues:
stop talking about your cats and just focus on the development of the game...otherwise do not post anything..we don't care if your cat dies or how bad u are in diablo3..

thanks


We're going to engage with players on a variety of topics, and some of those topics will have a more casual focus -- like sharing personal experiences, participating in forum games or memes, or even showing support for awesome fan creations. The official forums are here to provide players with a place to discuss Diablo III with each other, and our primary goal is to foster that connection. We also want to provide you with information from the development team whenever possible, but that kind of communication is always going to coexist with the more lighthearted stuff. (They're not mutually exclusive.)

So, if your primary feedback is "don't post about anything except what I want to hear about," then may not be able to see eye-to-eye on this particular topic. Maybe there are other ways you feel we could improve that take into account the fact we're here to do more than just talk about mechanics?

12/12/2012 07:15 PMPosted by MasterJay
You're seriously going to enable someone who wants to report you? Now that makes me disappointed - lock this attention troll's thread and move on..


There are certainly official channels that players can use to provide feedback about CM interactions (emailing wowcmfeedback@blizzard.com, for one), but I'm not sure very many people have or will take advantage of it. I'd sincerely like to know how the community feels their CMs could serve them better, and this may also be a good opportunity for me to provide more insight in what the role of a CM is (and/or clear up some misconceptions about what it isn't).

I might crash and burn, but I think it's worth the risk if it means positive change can come as a result. :)

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Lylirra
Community Manager
Target Source
#55 - 2012/12/13 04:12:00 AM
Start by reading all the critiques made by players since release. And there are TONS of them.

I get the feeling you guys are ONLY searching for positive feedback and ignoring the rest


This perception actually really confuses me given how many changes we've made to the game based on player feedback and criticisms, and how frequently we actually say that we're listening.

Here are a few quick examples that I can recall from memory:



There's also changes made to drop rates, Legendary items, reducing repair costs, reducing the challenge gap between monster types, removing Invulnerable Minions, removing enrage timers, revising CC, improving resource spenders, improving how item affixes roll, adding Paragon, adding new shrines, giving more benefit to in-game events and Resplendent Chests, AH features, and more.

Given that, I don't understand why so many players say that we aren't taking player feedback into consideration. Is there something we could perhaps do better to make this fact more clear?

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Lylirra
Community Manager
Target Source
#70 - 2012/12/13 04:23:00 AM
12/12/2012 08:14 PMPosted by Triphex
Instead of responding to people being rude, and trolling, maybe give a bit of feedback on the positive suggestions.


We do that quite a bit actually. Though, I imagine those conversations might be easy to miss if you're not looking for them specifically or don't always visit the forums.

(This why we tend to repeat ourselves a lot, by the way. Not because we enjoy the repetition, but because we often see the same questions get asked quite frequently. While we could just let players fend for themselves and try to find our previous responses on their own, we usually like to jump in and either provide the information directly or point people to where they can read more about that topic.)

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Lylirra
Community Manager
Target Source
#94 - 2012/12/13 04:50:00 AM
12/12/2012 08:25 PMPosted by Nein
Well I've made alot of threads that were nice, but logical and productive too, but those just don't get popularity, and certainly no blue posts.


We try to read as many posts as possible, but the truth is that there's no way for us to read them all. (We still give it our best shot, though.) Similarly, we're not going to post in every thread, either -- even ones that we do see or find to be really constructive.

We may not always be able to respond to a specific concern for a number of reasons. Sometimes we don't have any information to share, sometimes we're not in a position to comment, and sometimes we want to see how a discussion progresses on its own. Whenever we post in a thread, the conversation will inevitably change, and there are times when it's important that we don't get involved. Usually, when a thread gets a "blue post," it stops being a discussion between players and turns into a some sort of modified Q&A. There's nothing wrong with that, but it's not always the best way to get valuable feedback.

Also, as Grimiku said earlier today ( http://us.battle.net/d3/en/forum/topic/7394279599#10 ):

In many cases, though, we may not be in position to comment on what the developers are working on, either because they’re still working on the design process or we’re not really sure if what we have is actually going to make it into the game. Over the years we have found it is better to avoid promising anything about future content (until we are as close to 100% certain about it as possible) than to retract previous communication when something gets cut or delayed from a patch, or changed to something completely different. Even acknowledging that an issue exists is enough for some players to walk away with “they know, so something will be done immediately” and can be harmful if said issue’s resolution doesn’t make it into a patch.


So, if we don't respond to your posts, that doesn't mean we haven't heard you or haven't heard an identical concern from another player -- though it's possible we may not have gotten to that specific feedback just yet. It certainly doesn't mean that we don't care. There are just many factors that come into play when determining when/if we can post about a particular topic.

We do pass on your feedback to design team, though, and there have been many cases where that feedback has been acted on directly. (There have also been many cases where it hasn't, because our developers may not agree with a particular suggestion a player has made. We've talked about those in these forums, too.)

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Lylirra
Community Manager
Target Source
#102 - 2012/12/13 05:02:00 AM
12/12/2012 08:43 PMPosted by Nein
I mean it IS pretty sad that they can't figure out what we're looking for. There's dozens of threads that have each of these ideas separately, but still. Since they have open ears, let's tell them what we want and maybe we can get what we want implemented.


There's a difference between reading what you think and actually having a conversation about it. The latter tends to provide more insight since it allows both parties to provide context that may not be present otherwise.

Just because I'm asking a question doesn't mean I'm oblivious to your concerns. In fact, it means I'm aware of them and would like to know more.

12/12/2012 08:55 PMPosted by Mèšší
Lylirra if you want to make the game better, go buy some wad, smoke it, and come up with some creative shat.


Interesting suggestion, but not totally applicable here. :)

I'm currently asking what -- in your opinion -- the CM team can do to better serve the Diablo III community. (You guys already provide us with your thoughts on how the game could be improved, and we're definitely appreciative of that fact.)

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Lylirra
Community Manager
Target Source
#107 - 2012/12/13 05:07:00 AM
12/12/2012 09:05 PMPosted by Mèšší
Ur a toad


Pity. I've always fancied myself more of an iguana really. =/

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Lylirra
Community Manager
Target Source
#123 - 2012/12/13 05:17:00 AM
12/12/2012 09:08 PMPosted by Nein
I've already posted a bunch of ideas on page 3, but here's the quote of it,


Thanks for sharing that, Nein. I'll make sure we pass that information on to our developers. :)

Just keep in mind that Community Managers aren't responsible for implementing changes or making design decisions. We're here to engage with players and act as a liaison whenever possible. Vaeflare talked about our role a bit more here, if you're interested: http://us.battle.net/d3/en/forum/topic/7004455309?page=2#23

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Lylirra
Community Manager
Target Source
#138 - 2012/12/13 05:31:00 AM
12/12/2012 08:09 PMPosted by BurningJC007
The only updates we've gotten on the future of the game have been from Jay's twitter posts. I think you can understand why people are frustrated, it was intimated that PVP would be released sometime this year this does not seem possible anymore and what ensues is the current state of the forums with people asking about PvP every other post. I personally would like to know what 1.0.7 will contain (just a hint) or at the very least if we will be getting a dev blog on that patch. Some people seem to think it will be a class balance patch, not sure how true this is.


That's totally understandable. We do want to update players on PvP once all the details are finalized. We're not at that point yet, but Jay understands that it sucks to wait and has been trying to bridge that gap via direct updates on Twitter. He's a good dude and really cares this community, despite so many statements to the contrary. =/

As for 1.0.7, you can expect us to provide something similar to the coverage we offered for 1.0.5, 1.0.4, 1.0.3, etc. once it's further along in development. Whenever possible, we prefer to talk about changes at that level only once we're sure we know what's going to be in a specific patch (since it's never a good experience to have to say that something got cut or was delayed).

12/12/2012 08:22 PMPosted by NOLLegendz
There you guys go, the blue admitting they are mainly here to talk about frivolous topics.


There you guys go, a player taking a blue quote out of context. ;)

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Lylirra
Community Manager
Target Source
#149 - 2012/12/13 05:39:00 AM
12/12/2012 09:26 PMPosted by Hhug
THen again there hasn't been any real additions to the game that were meaningful other then Hellfire rings ( no mp doesn't count toggle difficulty did nothing for the game).


There are some players who would agree with you, and some players who would disagree. That's the magic of having a diverse community of players, I suppose.

Either way, since you quoted my question, can you provide some feedback on it? The concern is that Blizzard doesn't listen to its players, and that CMs only look for threads that praise the game (rather than those that provide constructive criticisms for improvement). This is despite the fact that we have made several changes based on player criticisms, and have acknowledged that fact many, many times.

How could we as CMs make it more clear to the community that we value your feedback -- positive or negative, so long as it's constructive -- more than we already do? Or better illustrate that we take that feedback into consideration and have made may great changes to the game as a result of it?

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Lylirra
Community Manager
Target Source
#151 - 2012/12/13 05:40:00 AM
Oh my god...

Bashiok hacked Lylirra's account. =(

He's in ur akount, sharding ur purplz...


Hey, you sit next to Bashiok long enough (going on 2 years now) and some of his habits are bound to rub off. :P

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Lylirra
Community Manager
Target Source
#158 - 2012/12/13 05:44:00 AM
Was this question seriously just asked? It's almost as if the forums have been 100% neglected.

If they weren't, no blue would even ask this question at this point.

READ THE HUNDREDS OF CONSTRUCTIVE AND HIGHLY RATED FORUMS.

HUR DUR.


Please see: http://us.battle.net/d3/en/forum/topic/7392739689?page=6#102

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Lylirra
Community Manager
Target Source
#163 - 2012/12/13 05:48:00 AM
12/12/2012 09:39 PMPosted by Mamif
Weekly "State of the Game" post or blog.


I'm going to be very upfront and say that this is probably not feasible, but we could explore the possibility of more or varied types of developer blogs. No promises, though, since that honestly depends on the developers' bandwidth (their priority is first and foremost development). Good food for thought, though.

There might also be a better way for us CMs to highlight the topics we've responded on for the week/month/etc that relate directly to development, since the information we provide is usually coming from the developers in one form or another. It seems like a lot of people simply aren't aware of what we've commented on already, and if that communication isn't really visible I agree that it can make it hard to think we're listening.

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Lylirra
Community Manager
Target Source
#169 - 2012/12/13 05:54:00 AM
12/12/2012 09:49 PMPosted by Winky
I have yet to see any game changes that were said by a player, everything has been done to benefit you, not us. Like you said, you don't listen to us.. and that's a BIG MAJOR reason why this game is slowly falling apart.


Dude, really? (I mean, really?) I quoted threads where players were asking for a change, and we literally said "we agree, we're making that change."

If, in spite of that, you still believe we ignore player feedback -- then okay. I'm afraid I can't compete with willful ignorance. :(

(I still encourage you to share your suggestions and criticisms, though!)

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Lylirra
Community Manager
Target Source
#179 - 2012/12/13 06:02:00 AM
12/12/2012 09:58 PMPosted by Nein
You seem very distressed that most people aren't understanding what you're replying to, and what you're implementing, but don't you think that blue posts are hard to keep track of? Many players aren't dedicated enough to search for blue posts all the time, but a weekly update like I suggested would be good for everyone. It would be clear, and even CM's could manage it.


No, I'm saying that's good feedback! And that perhaps we CMs can do more to make our posts more visible or easier to access. A weekly roundup is something we can consider, absolutely. :)

(Also, just to be very clear: CMs are not developers.)

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Lylirra
Community Manager
Target Source
#191 - 2012/12/13 06:08:00 AM
12/12/2012 10:01 PMPosted by TemptedNZ
Your worth to the community is very questionable.


Cool. In your opinion, how could that value be increased?

(Also, I'm afraid I don't have any information to share about earlier questions. I could perhaps look into it, if you'd like, but I don't know when I might be able to respond back.)

and since you're doing surveys regarding favorite acts,quote, characters, etc...why not have a survey (class specific or not) about gameplay? that will also give you some inputs fr the player base and data that the devs can use vs their actual data .


It's a weekly poll, so there will be plenty of opportunities for different topics. Have any recommendations?

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Lylirra
Community Manager
Target Source
#200 - 2012/12/13 06:19:00 AM
12/12/2012 10:06 PMPosted by Rekka
I pulled out a JD from a known social media/game company to see how close are the CMs here who is asking us how they could improve. Perhaps having a read back the 1st place you joined blizzard and the JD might remind you what you're suppose to be doing?


Thanks! I'm aware of what my job description is and what I'm supposed to be doing within that role. That's the easy part. What I'm asking, however, is what additional things players think I could be doing to make their experience better. Not all of the feedback in this thread may be useful, and there may be some requests that simply can't be honored, but that's okay. This still has been a really good discussion, I think, and I hope I'm able to make some positive changes as a result of it (they may not be immediately, but they're still worth following up on). :)

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Lylirra
Community Manager
Target Source
#202 - 2012/12/13 06:22:00 AM
"How do you think we could improve?"

As if we are working for Blizzard....
we paid to play the game....not make the game


You want us to listen to your feedback, but only if we don't ask for it?

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Lylirra
Community Manager
Target Source
#204 - 2012/12/13 06:24:00 AM
All boils don't to finding a source to vent, and sadly Jay has the name big enough to take it.
Because he's the hero we deserves, but not the one it needs right now...and so we'll hunt him, because he can take it.


Awesome. I just inhaled hot coffee because of this. It burns.

In all seriousness, though, good feedback all around.

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Lylirra
Community Manager
Target Source
#219 - 2012/12/13 06:36:00 AM
12/12/2012 10:27 PMPosted by NoWay
Actually I wouldn't mind reading the CM's job description and understanding more about their roles. Please go ahead and post it all out. Thanks.


We don't have a posting specifically for Diablo III open right now, but this should give you an idea(ish): http://us.blizzard.com/en-us/company/careers/posting.html?id=120007O

There are multiple different positions within a single community team, though, with varying responsibilities. Some focus completely on publishing content on blog and forums, some focus more on social media interactions and fostering engagement, and some focus more managing projects.

It's my last post for the night as I don't really see this going anywhere good. I just think, once a week, the CMs should take the top one or two questions or issues plastered all over these forums to a dev and then provide that feedback back towards the players. Like i said, it should be a 2 way street. I think that's one simple way of improving things. It would be cool if the players could vote on whats being ask. Kinda like a weekly event.


We've discussed doing something like this before, but the inevitable downside is what happens if the highest voted questions were topics we really didn't have any new information for, or weren't in a position to comment?

Now, that doesn't mean we can't take your idea and adapt it into something similar or more workable (that might take some experimentation, though). Again, awesome food for thought.

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Lylirra
Community Manager
Target Source
#228 - 2012/12/13 06:42:00 AM
12/12/2012 10:28 PMPosted by Rekka
Its not easy dealing with us ya? As we're all humans, and humans are such a paradox to deal with. But perhaps setting a KPI in near future, with more better time responds (if possible) to critical thread will ease the tension in the forum and build a better image for the game and D3 as a whole. I believe why ppl are questioning blues respond is that D3 is currently made to be play on line only, and with the pass experience of having expansion and so on, players had become more info hungry and demanding.


That's a pretty fair assessment, and one I tend to agree with in many ways. Appreciate the follow-up!

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Lylirra
Community Manager
Target Source
#251 - 2012/12/13 07:00:00 AM
Why don't you do that ??
Instead of not doing that great thing , did Which Act Environment is Your Favorite?
Thats totally ridiculous.


We create polls and post about fan creations and highlight community threads because they're a good way to engage players and/or promote how awesome our fan base is. Those types of posts may be not be valuable to everyone (for example, you may not find them enjoyable, and that's okay), but that doesn't mean they're not worth doing.

Even so, understanding the priorities of our players better can help us focus our efforts more succinctly, and that's never a bad thing -- so thanks. :)

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Lylirra
Community Manager
Target Source
#252 - 2012/12/13 07:02:00 AM
I agree with the last statement. However, it's not what she's doing, it's how she's doing it. It'd be better of her to ignore posts where she might have to "defend" herself.

It seems however, that a certain lack of professionalism is a requirement for employment with Blizzard.


I happen to disagree (but that doesn't necessarily mean I'm correct). So, harsh critcisms, but well received.

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Lylirra
Community Manager
Target Source
#255 - 2012/12/13 07:05:00 AM
12/12/2012 11:03 PMPosted by Montus
Hey, you wanted to improve, right?


And there are many different ways in which to do so.

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Lylirra
Community Manager
Target Source
#261 - 2012/12/13 07:16:00 AM
12/12/2012 11:05 PMPosted by Gormok
This is pure gold. Saying, "We don't know which direction we want to go with this", is much better than not saying anything at all and leaving people guessing whether or not their concerns are being addressed.


We do this already, but not to the degree you're asking (based largely on prior experience in all three Blizzard communities). Even so, I'll see what we can do about that.

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Lylirra
Community Manager
Target Source
#448 - 2012/12/13 09:57:00 PM
I just wanted hop back in really quickly before I run to another meeting to say that this has been awesome. Thank you SO MUCH for keeping your comments and suggestions civil, constructive, and mostly on point (again, I'm not asking for game suggestions, but rather suggestions on how you think the community team could serve you better).

You've provided a ton of useful feedback that my colleagues and I will be attempting to act on. Some things we can start working to implement immediately, while other changes may take a bit longer while we figure out how to make them happen. Either way, I sincerely appreciate your candor and participation in this thread.

<3

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