#1 - 2012/08/16 11:41:00 PMHello, My account got hacked I think some times last night. I was just leveling my monk and got bored of it so I Switched to my Demon hunter and that's when I noticed that all my gear including the ones in the stash and my gold were missing. I have an authenticator on my account. I thought that would help...
Agreed to Diablo III Compromised Account Policy: Yes
Thank you for being patient in waiting for a response, I hope this problem aside you are having a good day!
To the issue, we are only able to offer a rollback if an account is compromised, and may only offer this service twice. We have reviewed our logs for the Diablo III account attached to this Battle.net account, and we were unable to verify a compromise took place as there was no evidence of malicious foreign access. As such, we will not be able to offer a rollback for this account. I do apologize for the inconvenience :/
If you think this was done via an exploit, could you please submit this issue directly to our specialty team? This department specializes in exploits, and has the ability to submit the changes needed to prevent this in the future. You may contact them via webform at <http://us.blizzard.com/en-us/submit/hacks.html>.
Game Master Bakzthor
Thank you for your patience while we investigated the reported situation. We have concluded our investigation of the account.
Battle.net Account Name:
It appears the security of the Diablo III account attached to this Battle.net account was compromised and the account was accessed by someone not authorized to do so.
During the course of our investigation, we determined that a save point -- which would allow us to return your account to a previous state -- does not exist. As a result, the rollback you requested is not possible. We apologize for any inconvenience this may cause.
Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://us.battle.net/security/checklist) on our Account Security site: http://us.battle.net/security/.
If you have further questions regarding this issue, please reply directly to this ticket.
Thank you for contacting us. We hope you continue to enjoy your experience in Diablo III!
Game Master Gyldach
Anyone have any sugestions?