- 2012/08/03 07:45:00 PM
Take a break from what exactly?
This is actually a good point. I would really enjoy a sort of "inside baseball" type look at what exactly a CM's job is. Do they pull double duty as a designer or developer? You guys obviously moderate, but what does your day entail?
This is one of those questions that, while straight forward, is actually incredibly difficult to define because our responsibilities as a Community Manager are so varied. We are liaisons between players and developers, and visa-versa, but the full breadth of our responsibilities is quite complex.
Some of our responsibilities include: attending meetings with developers and other departments, providing ongoing feedback to developers regarding player discussions, sharing information from developers with the community in a variety of formats (forum posts, blogs, Facebook posts, Twitter tweets, YouTube uploads, website galleries, etc.), moderating these when necessary, ensuring the appropriate content is localized and routed to where it needs to go, compiling hotfixes and patch notes, attending brainstorming sessions, writing, editing, more writing, responding to emails, and working within the department and company as a whole to try to better-support our games and community. We also communicate with fansites and help run the promotions and contests associated with our games, including everything from holiday contests to beta key giveaways. When events like product launches and BlizzCon come around, we support those as well.
For some additional glimpses into the daily work life of CMs, make sure to check out Nethaera’s answers to some questions about the CM process
, and “A Day In The Life - Micah Whipple: Community Manager/Editor.”