"An Internal Error Occurred"

  • Hello, when i start the D3 loader i receive the message "An Internal Error Occurred, please restart"

    I have no idea how to resolve this. I have just purchased my first Mac and struggle to even find Diablo on the desktop. Any help would be greatly appreciated as this is quite frustrating!

    I saw an earlier post where a moderator asked a respondent with the same issue to "Make an Alias" of the launcher and then copy this onto the desktop? I tried this (i think!) and it did not work.

    Once again any help or advice would be greatly appreciated.

    Thanks.
  • This means the game is not fully downloaded. Does you Diablo III folder look exactly like this?

    http://i48.tinypic.com/acbivn.png

    Make sure you're not missing the Diablo III and Diablo III Launcher icons.
  • If launcher is alias, this means that the shortcut is there but the actual application for Diablo III launcher is missing. Do you know where this file is at?
  • Can you send me your system files? This will give me an idea of what is actually going on. Thanks!

    Obtaining your System Information and system.log
    Snow Leopard (10.6) and older versions of OS X
      1. Hold the Option Key and choose System Profiler from the Apple Menu
      2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
      3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

    Lion (10.7)
      1. Hold the Option Key and choose System Information from the Apple Menu
      2. When the System Information is finished gathering its data, click "File" then "Save As..."
      3. Add your name to the filename, and save it to your desktop for easy location.

    Obtaining your system.log
      1. Using Finder, Navigate to /Applications/Utilities and open Console
      2. Click system.log on the left side bar.
      3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

    Submitting your system files
      1. Open a new email message, and attach the items as an attachment.
      2. Send the email to [email protected] with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

    Please note: This method is only used for sending information after files are requested for additional review. This is not to be used a a form of contact, as this box is monitored only when files are requested. No replies are sent from here.